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Need to update email settings?
Carloscab8998's profile

2 Messages

Tuesday, August 22nd, 2023 7:21 PM

SBCglobal email access

Hello I am trying to gain access to an old email account from years ago when I was an internet customer with sbcglobal. I am trying to change my contact info on another platform and they will not let me change anything without access to the email. I have since forgotten the password as it has been some time since it was used. I previously tried to recover the password with the prompts on screen but it said that my account could not be recovered with the provided information.

Community Support


225.7K Messages

4 months ago

Hi @Carloscab8998


Thank you for reaching us! We get that you are trying to gain access to an old email account.  We are here to guide you.


We recommend try resetting your password:

  1. Go to reset your password.
  2. Enter your user ID and the last name associated with your ID.
  3. Choose your verification method and follow the prompts.
  4. Enter and confirm your new password.

Also, please visit our thread about trouble signing into your email account, which will guide you to reset password and, it will give you a better understanding about regaining access to email account.


For further assistance, we are always here to assist you.



Nate, AT&T Community Forum Specialist.


2 Messages

2 months ago

I got the following message when I tried.

Hmm… we can’t reset your password

We don’t have the account details needed to complete your request.

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