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add3505's profile

New Member


1 Message

Friday, September 2nd, 2022 2:38 PM

SBC global email

I have been locked out of my email for a week and when I call no one can help me.  The first time they told me to call Yahoo and then Yahoo told me to call AT&T.   I called AT&T back and was on the phone for over an hour when the tech finally told me to set up a new email.   

Community Support


232.3K Messages

2 years ago

We understand how frustrating this can be, @add3505.

What you're experiencing with your email is part of a known issue, and we're working to resolve this as soon as possible. We encourage you to review our Forums post all about Care Code: 205.2, which includes workarounds and causes.

If you have any other questions, please let us know. Thank you for contacting the AT&T Community Forums. We appreciate your patience!

Lacey, AT&T Community Specialist

New Member


8 Messages

1 year ago

I've been using an SBC global account for years. It was hacked end of May 2023 and now I can't log in at all! I have filled out the form and called over 10 times and have not once gotten a resolution. This is extremely frustrating and likely illegal. I have also filed a repot with the police. I've seen countless forums and threads on this issue and still, ATT has not posted a solution anywhere. People have important accounts linked to these emails, including banking info and healthcare. ATT can't just lock people out of these accounts. ATT please direct message me ASAP to help with a resolution! 

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