Need to update email settings?
DocAlford's profile

New Member


3 Messages

Tuesday, January 31st, 2023 3:07 AM

Same problem that hasn't been resolved.

I've tried numerous times thru chat or calls to ATT and so far NO help. I'm locked out of a email account I've had for YEARS. The password has been changed and my security questions have also been changed so I cannot reset the password.  

Community Support


231.2K Messages

1 year ago

We're here to look into your email concern further, DocAlford!


Since you are unable to reset the password on your end, let's move this conversation into a direct message. This way we can see what reset options are available on our end. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.


We look forward to speaking with you!


CalebP, AT&T Community Specialist 

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