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krweed's profile

4 Messages

Tuesday, March 19th, 2024 5:28 PM

Restoring deleted Yahoo mail account to Apple Mail (on Mac)

I am running Mac OS 10.13 on an IMac. My Apple Mail account had two mailboxes - one for a gmail account and for an sbcglobal.net account. I have retrieved my sbcglobal.net email through my Apple Mail on the Mac for at least 10 years. Recently, I began to get frequent account errors when checking the sbcglobal account on Apple mail on the Mac.  I got no such errors reaching the same email account on on my ipad or iphone. Yesterday,  to try to see what was going on, I logged into the AT&T mail website, but in order to do so, I had to change my account password  which I did. Following some instructions on the ATT Mail website, I deleted the sbcglobal account intending to restore it. Big Mistake!

When I tried to create a new Yahoo account in Apple Mail on my Mac,  I ended up with a "Authentication Failed", "try again later" message and the continuing circle.

Att.com/support article KM1010489 on Apple Mail and AT&T mail stated that Apple Mail in Mac OS 10.13 used oa authentication  so that I did not need a secure email key. Since it was not working otherwise, I created a secure email key.  I then followed the instructions in the support article to  create a "other new account" in Apple Mail and used the secure email key as my password. In the end it stated "This account already exists" and displayed the imap settings all of which corresponded to the correct AT&T email server settings.

Again, this whole time I have received sbcglobal.net emails on my ipad and iphone just fine.

 I went through the above steps 4 times yesterday, including rebooting my Mac and deleting cookies from my browser in case that was the issue. I went through the same steps today. Each time I ended up with the same error messages and no sbcglobal account.

Please help.

Accepted Solution

Official Solution

4 Messages

2 months ago

It turns out that the issue was with Apple’s Mail software in the High Sierra OS. I updated the OS to  Big Sur. Then I was able to add the Yahoo mailbox into Apple Mail and everything worked. 

Accepted Solution

Community Support

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232.3K Messages

2 months ago

Hey there @krweed,

 

Thank you for reaching out to us!

 

We are glad that it's working well and fine now. Feel free to reach out to us, if you've any further questions!

 

Thank you for visiting the AT&T Community Forums.

 

Robin, AT&T Community Specialist.

 

Community Support

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232.3K Messages

2 months ago

Thanks for reaching us @krweed.

We understand that you want to restore your deleted Yahoo Mail account. Let's get you the assistance you require.


If an email account is deleted, there is no way to recover the deleted account. The domain will be unusable, and any data associated with it will be irretrievable. Since you're facing an issues setting up a new account, the same account is linking it to a deleted account, you may need to establish a new Yahoo account without linking with another email account. Hence, we'd recommend that you contact Yahoo's support team for assistance.

If you have any other questions, please feel free to write back to us.

Thank you.
David, AT&T Community Specialist.


4 Messages

2 months ago

I still have the email account on my ipad and iphone where I can access it. I can still access the email account on the AT&T web site. The account was deleted from the Inbox for Apple Mail on my Mac only and that is where I tried to create a new account as set forth in my first post. Does this change you advice at all?

Community Support

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232.3K Messages

2 months ago

Hi @krweed,

 

I understand your concern. Let's get the help you need.

 

I understood that your account was deleted from Apple mail on Mac only. Please check have you created a secure mail key, if not please follow the below steps to create one.

Make changes to avoid email problems

Do you use a desktop program or a mobile app to access and manage AT&T Mail? If so, we suggest you use one with Open Authentication (OAuth) technology. OAuth encrypts your username and password. Learn about OAuth and find out if your app uses it.

What if your email program or app doesn’t use OAuth technology? In that case, you’ll only be able to access AT&T Mail with a 16-character secure mail key. Be sure to use myAT&T to create a secure mail key for each of your AT&T email addresses and subaccounts. By doing so, you’ll be able to: 
  • Access your AT&T Mail using your favorite email apps  
  • Synchronize other account info, such as your calendar and contacts, to your email app.

Create a secure mail key

It’s easy to create a secure mail key from your mobile device, tablet, or computer. Have your User ID and password ready to sign in to myAT&T.
  1. Go to your myAT&T Profile. Sign in, if asked.
  2. Scroll to My linked accounts, select the email account that needs a secure mail key.
  3. Scroll to Secure mail key, select Manage secure mail key.
  4. Choose the email address that you’d like to use, if you have more than one.
  5. Select Add secure mail key. Enter a nickname for the secure mail key to make it easy to recognize.
  6. Choose Create secure mail key.
  7. Select Copy secure mail key to clipboard. Make a note of your secure mail key  for further updates.
    • For security purposes, the secure mail key only displays until you select OK
    • If you lose or forget the secure mail key, you can always create new secure mail keys.
  8. Select OK.
  9. Go to your preferred email app, replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers. Replace them with your secure mail key.
Good to know: Each device you use to access your email will have its own secure mail key.

Additional secure mail key notes

Access your AT&T email account without an OAuth mail app or secure mail key
You can always read and manage your email through a Web browser at currently.com.

A secure mail key won’t affect your AT&T email password
You’ll still use the same password for your AT&T Mail account in OAuth-compatible apps, myAT&T, and other AT&T products like currently.com and webmail. When you change your AT&T email password, you won’t need to get a new secure mail key.

Keep your secure mail key as long as you like
Secure mail keys never expire.

Create a new secure mail key for a blocked or locked account
For safety reasons, we delete secure mail keys whenever we have to lock or block your account. If that happens, you’ll have to create a new secure mail key for each AT&T Mail account.

Give your secure mail key a nickname
Create a nickname to identify your secure mail key, especially if you have more than one. It’s much easier to recognize a nickname, like "Ari’s email" or "Kelly’s email", than the 16 random characters you entered when setting up your email.
 
I hope the above information helps!
 
Thank you,
Justin, AT&T Community Specialist.

4 Messages

2 months ago

If you read my original post you would see that I already tried the secure key method to creat a new account and it resulted in the “account already exists” message. What else do you suggest?

Community Support

 • 

232.3K Messages

2 months ago

Hey @krweed, we understand that you would like to restore your deleted email account. Let's get the help you need.

 

If the email account was deleted, then there is no way to reactivate it.

If the email was deactivated due to inactivity, then you should be able to reactivate it by signing in through currently.att.yahoo.com, or by resetting your password

As you have mentioned the email account was deleted only on mac but still accessible on iPhone and iPad, we recommend you to add an email account (sbcglobal.net) on Mac.

Use these steps to set up your email:

  1. From Mail, select Mail > Preferences.
  2. Choose Accounts and then select the + (plus sign).
  3. Select Add Other Mail Account and then Continue.
  4. Complete Add a Mail Account info:
    • Full name as you want it to display to others.
    • AT&T email address (YourName@att.net)
    • Password – enter your password or secure mail key.
  5. Select Create. The account will automatically configure and appear in the Accounts list.
  6. Close the Preferences window to begin using your email account.

 

If you have any other questions, please feel free to write back to us.
Thank you for reaching out on AT&T Community and Forums!
Bruce, AT&T Community Specialist.

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