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ejinla's profile

New Member

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2 Messages

Wednesday, August 31st, 2022 8:25 PM

resetting sub account password. NOT the primary account

We need to reset a sub account password and when we choose the reset option, it prompts us to reset the primary user password. Can the sub account password be reset?  What am I missing?  If I try using the main account password, that doesn't work and it eventually locks us out after 3 failed attempts.  

ACE - Expert

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64.7K Messages

1 year ago

Please explain what steps you are following, you must be doing something wrong. I recently had to reset a sub-account password, I was not prompted to reset the primary user password.

New Member

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2 Messages

1 year ago

Perhaps I should have said that we forgot the sub account password. So we don't have a "current" password to start with before the reset.

Community Support

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229.6K Messages

1 year ago

We understand constantly resetting your password can be frustrating, ejinla.

This is a known issue, and we are working to resolve this as soon as possible. We encourage you to learn all about Care Code: 205.2, which includes workarounds and causes.

If you have any other questions, please let us know. Thank you for contacting AT&T Community Forums. We appreciate your patience.


Carlton, AT&T Community Specialist
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