Resetting password Over and Over

Hi there, @Mastiles21! We understand that having to constantly reset your password can be a nuisance, and we want to help.

First, you'll want to clear the cache and cookies on your device(s). This will give your browser a clean slate to work with.

Next, reset your password one more time by following these steps:

1. Go to your myAT&T Profile and sign in, if asked.
2. Scroll to Sign in info.
3. Select Edit next to Password.
4. Enter and save your password info.

After resetting your password, make sure that any email apps you may use have the updated password. This is because when you update your email password, it must be done for each device/email client you may use to access your email.

If you do use any email clients or programs, make sure that you use the secure mail key. If you do not have a secure mail key, here is how you create one:

1. Go to your myAT&T Profile and sign in, if asked.
2. Scroll to My linked accounts, select the email account that needs a secure mail key.
3. Scroll to Secure mail key, select Manage secure mail key.
4. Choose the email address that you’d like to use, if you have more than one.
5. Select Add secure mail key. Enter a nickname for the secure mail key to make it easy to recognize.
6. Choose Create secure mail key.
7. Select Copy secure mail key to clipboard. Make a note of your secure mail key  for further updates.
   • For security purposes, the secure mail key only displays until you select OK. 
   • If you lose or forget the secure mail key, you can always create new secure mail keys.
8. Select OK.
9. Go to your preferred email app, replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers. Replace them with your secure mail key.

The secure mail key is like a password, but there are some differences. Its longer, randomized,  cannot be reset, and it doesn't expire.

In addition to trying the steps above, please let us know if you're receiving any specific errors messages when you're being prompted to reset your password. This can help us to determine the root cause of what you're experiencing.

We look forward to hearing back from you!

Lacey, AT&T Community Specialist