Need to update email settings?
Chompy23's profile

1 Message

Friday, November 17th, 2023 3:05 AM

reset password loop

My husband updated the computer and was immediately unable to log into his email account.  He attempted to reset the password as prompted.  He reset it and was given a prompt to be sent a verification code to his cell phone number.  The verification code never comes.  This has been tried multiple times over the last 2 days.  He has been locked out of his only email account since yesterday.  We have called the help numbers many times but because we do not have an AT&T account for direct TV or telephone, they can't help us.  How can there be no one to help?  I can get into my email just fine, so we know it is not the browser.  There is something wrong and no one can help us.  How is this even possible?

Community Support


229.6K Messages

3 months ago

Hi @Chompy23, we understand the importance of being able to access to your email. Let's get the help you need.


We recommend that you try resetting your password using these steps:

  1. Go to
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

Also, please check out our article on how to reset your AT&T mail password.


Let us know how it goes!


We're always happy to assist.


JasmineS, AT&T Community Forum Specialist

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