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36 Messages

Tuesday, November 15th, 2022 5:15 AM

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Recovery Phone Number may not work

For my email recovery options, I have entered my Gmail address and my AT&T mobile number, which I suspect may not work for recovery because the instructions from ATT support indicate that the number cannot be an AT&T prepaid number, formerly GoPhone. My number is actually postpaid, according to AT&T. When I look at the myATT app on my phone, my mobile number is listed, followed by GO25J. When I sign into myAT&T at the Currently site, I am redirected to att.com. After signing in, I receive a verification code on my phone. On my AT&T profile at att.com, the word "verified" does not appear next to my mobile number. I am assuming that my postpaid AT&T mobile number will not work for password recovery. Is this correct? I have gotten emails from AT&T at my recovery email, for example when I changed my security questions. Is having just a valid alternate email address entered at ATT.com enough to ensure recovery of my password if necessary?

This conversation has been merged. Please refer the main conversation:

Email to Setup Password Recovery Option for AT&T Email

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Official Solution

Community Support

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232.8K Messages

2 years ago

Hey @duchja. Thanks for reaching out about adding a phone number for your password recovery option. We'd be happy to help you with that.

 

Yes, you are correct that the number cannot be a part of a prepaid plan to be use for password reset. After entering your phone number as your recovery option, it can take up to 30 days before you can use this wireless number to reset your password. We have more information on how to manage the wireless number for your user ID.

 

Having a alternate email address is a great option in case you need to reset your password, but adding the phone number will add an extra option that you can use to reset your password.

 

Let us know if this helps.

 

Robert, AT&T Community Specialist

New Member

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36 Messages

2 years ago

I am the OP. I just discovered that if I look at Linked Accounts/Manage Email/User Information at att.com, I see that my mobile number is indeed "confirmed to reset your password," even though it is not shown as verified in my main AT&T profile. This is very confusing. They do not make things easy. Maybe I do indeed have two recovery methods, set up and accepted (email and phone.) I can't say that I feel confident about all of this.

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