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mcbertram's profile

New Member

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4 Messages

Tue, Mar 1, 2022 9:20 PM

Recent massive failure in Sp*m filtering

About three weeks ago, I started getting flooded with Sp*m. I have spoken with other ATT based e-mail users who have experienced the same. It looks like Current/Yahoo stopped filtering Sp*m. There does not seem to be a way to contact either of those companies to get the issue resolved. Can someone at ATT help us out. It is nearly a third of my e-mail at this point. Setting filters does not help because senders never use the same domain twice.

OttoPylot

ACE - Expert

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18.9K Messages

2分前

@dellray  I never meant to imply that AT&T/Yahoo Senior Management know what they are doing. It's obvious that they don't. Spam issues and the 205.2 error won't be solved here. You can file a BBB/FCC complaint and see what happens with that but something like the spam issue probably won't be resolved.

I have almost no spam at all but I don't use AT&T as my ISP and my email service is from a previous provider that has about the best and most robust email filtering around. I pay $6 per month to my previous provider which is money well spent imo.

dellray

New Member

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106 Messages

2分前

@OttoPylot It is a little hard to change providers when 40 important places have it and you can't remember everyone of them and AT&T requires you have a primary account password and you cannot delete or change it and that is the account the spammers target.

OttoPylot

ACE - Expert

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18.9K Messages

2分前

@dellray  That's why when we moved and had to change ISP's, we kept our old email accounts (that was used for business and personal contacts) because of the quality of the service and never bothered to activate the email account for my current provider. Changing your contacts to another email service is certainly a pain-in-the-*** but that's up to you to decide what you are willing to put up with. I use multiple gmail accounts for all of my other email needs. My provider would like you to use their own email service to login to your account but it's not required.

I really feel for the AT&T folks who are affected by this (not all are) so all I can do is offer suggestions, which always aren't popular and hope that AT&T/Yahoo gets their act together.

tonydi

ACE - Guru

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7.5K Messages

2分前

You can file a BBB/FCC complaint and see what happens

Both of those go to the exact same place as the AT&T form I've posted a link for.  Just today we saw another forum member's post  where it's clear the Exec Care team haven't got a clue and just take whatever 🐂💩answers the lower level incompetents tell them and feed it back as fact.

Those people used to do pretty well at fixing complicated customer issues but I'm rapidly losing faith that they're any more effective than ATTHelp.

dellray

New Member

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106 Messages

2分前

@tonydi How did you get the link to that post?

tonydi

ACE - Guru

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7.5K Messages

2分前

Only ACEs know the secret.  😁

Just kidding.  Hover over the 3 dot menu for the post and select Permalink.  Then copy the URL, which will have just changed from the URL for that page to one that has a comment number appended to the end.

dellray

New Member

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106 Messages

2分前

@tonydi Thanks, I didn't realize that it was changing the URL in the address bar.

dellray

New Member

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106 Messages

2分前

What really gets me is that I get 2 identical spams from the same person at 2 different times and one goes to spam and the other goes to my inbox. The other thing is that 99% of the URLs they spammers use if from namecheap.com and I have sent them multiple notifications and they don't do anything about them, they say they can't verify my complaint even though I send the raw email and the link in the image. The other issues is that cloudflare.com is the server for every spam.

Contributor

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5 Messages

2分前

I had just typed a lot of comments about this subject on my phone, only to have them completely blown away before I could login. Oh dopey me... should have copied them first. Many companies keep them and when you finally login, the comments are still present and you can then post.

Anyways...

The frustration of everyone here with AT&T should be enough for them to take charge and either solve it internally at AT&T or with Yahoo. If AT&T is to someday move away from Yahoo, and then manage their own email server domain, it may be better... or not.

SPAM is a major issue and to force the control of it upon the customer is not acceptable. The recent flood of SPAM email from the same or similar domains is begging for an answer on a server level and NOT at the customer level. Why? Simply put... we pay the bill to AT&T as well as this issue only began to occur a relatively short time ago. What happened, AT&T?

Having been a user of Outlook (I call it Lookout) at one time before retirement from a major computer search company and the largest computer consulting company, I can say that while Outlook was not great since it was not as secure as it should have been, the current AT&T-Yahoo email is actually much worse.The versions I used during those years were hardened versions and actually did the job with very little security breaching.

It now appears that I will have to resort to moving my sbcglobal.net address to gmail.com or elsewhere. Ugh. That will take for bloody ever.

Is att.net any better in dealing with SPAM? Do those of us with sbcglobal.net addys need to switch over? If so, is it seamless? (It should be.) Oh, for the days of using the USPS and easily changing addresses and not losing much mail.

AT&T... do you have any logical, customer-oriented advice other than it's up to the customer to send you our SPAM emails???? What will THAT do? You need to solve it on your end or use your clout over Yahoo to correct the bug or server issue (capacity???). You have the people, the server farms with many, many terabytes of capacity and "horsepower" to make it happen, to return the proper domain filtering on your end actually WORK!!! Please fix it!!

OttoPylot

ACE - Expert

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18.9K Messages

2分前

@NickG68  While your frustration is felt by all who are experiencing the spam problem, this is just a customer-populated forum, not any sort of AT&T Support so while official ATTHelp will respond, all they can do is post from the appropriate script but there is nothing they can really do.

Filing a complaint with the BBB and/or FCC will get you a direct response from Corporate, but the fix is probably not going to be coming for a long time because AT&T/Yahoo need to sit down, isolate the problem areas, and then allocate enough resources to slow it down. Spam will never go away but it can be slowed down and stopped considerably. Other email services can, and do just that remarkably well.

tonydi

ACE - Guru

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7.5K Messages

2分前

@NickG68  The spam thing is definitely a problem on the Yahoo server side.  For reasons unknown, their server-side spam filters have gone on vacation....for the third or fourth time this year. 

All of a sudden the spam will be gone, back to normal levels and most all of the ones that come through actually go into the Spam folder.

Then someone at Yahoo trips over a cable and we're back to spam floods into the Inbox.

"Lookout".....🤣🤣🤣  I'm stealing that.

Contributor

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5 Messages

2分前

@OttoPylot ... What is very frustrating is that much of the SPAM in the SPAM folder is that which is already filtered by AT&T/Yahoo. It's only the newer stuff which is concerning and very irritating. No matter how many times I move an email to the SPAM folder, more keep coming from the same domain. Or, maybe they are coming from slightly different domains?

As you mention, SPAM will never go away. However, other email services appear to be much better at catching it all.

I am also wondering if switching from the sbcglobal.net domain to the att.net domain even makes a difference. I doubt it since AT&T is likely filtering out the sbcglobal.net domain to internally use the att.net domain. I also wonder if this is occurring under the Yahoo servers control with AT&T only filtering/routing the email traffic out to Yahoo and back (the Yahoo server looking to the world as if it's actually an AT&T server... and by "server" I mean a bank of them spread all over the country/world, as in "cloud" or whatever.)

I suppose I'll have to either deal with it as others do or cutover to another service like gmail and deal with their issues. Trade-offs...

Thx!!!

Contributor

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5 Messages

2分前

@tonydi ... you can use that reference to Outlook as Lookout anytime... anyone can. :-)

As for Yahoo having the issue... I'm not surprised but AT&T is the big Kahuna here so they should be controlling or directing the efforts at Yahoo. Whatever happened to the days when I used my SunOS/Solaris account at work... it was such a simpler world then. Oh well... we advanced and it's been great but this SPAM thing is quite crazy. Other services seem to be fine... makes me wonder why AT&T ever used Yahoo... likely due to it being cheap. Oh well... it is likely better than the old roadruner.com stuff... that was ugly.

Thx.

tonydi

ACE - Guru

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7.5K Messages

2分前

I have no idea why AT&T still puts up with all the Yahoo crap but it's always seemed like they could not care less about the email service.  ATTHelp will often tell customers to check with Yahoo "support", and Yahoo, upon discovering they have an AT&T email account, will point them right back.

If there was a way for AT&T to bail out of providing any email service without a huge uprising, I think they'd do it in a heartbeat.  Of course they'd actually be doing everyone a favor.

New Member

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9 Messages

2分前

tonydi ... people are paying AT&T for their email service provided by Yahoo. Regardless of how much AT&T does or does not want to provide any email service, they need to fix the problems that people are experiencing. It's a paid service. Fix it or pay people back their hard-earned money.

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