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mcbertram's profile

New Member

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4 Messages

Tuesday, March 1st, 2022 9:20 PM

Recent massive failure in Sp*m filtering

About three weeks ago, I started getting flooded with Sp*m. I have spoken with other ATT based e-mail users who have experienced the same. It looks like Current/Yahoo stopped filtering Sp*m. There does not seem to be a way to contact either of those companies to get the issue resolved. Can someone at ATT help us out. It is nearly a third of my e-mail at this point. Setting filters does not help because senders never use the same domain twice.

New Member

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9 Messages

7 months ago

@tonydi - the promise of Yahoo Mail Plus to address spam/junk filtering appears in a pop-up window that appears when an email in the inbox is marked as spam. I can't replicate the pop-up window right now but the message is very explicit. 

New Member

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6 Messages

7 months ago

@tonydi - is this proof enough for you? This is the email they keep sending (along with all the other spam they’re now letting in).

tonydi

ACE - Guru

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9.9K Messages

7 months ago

No, it's not, try again. 

That's a new domain filter option where you can say "don't accept anything coming from, say, att.com".  Go ahead and try that on regular spam which continuously changes the domain.

Oh wait, you can't.  If you'd look more closely you'll see that it only works for yahoo.com addresses. 

New Member

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6 Messages

7 months ago

@tonydi — hey, if you say so! no need to be snarky, lol! I didn’t bother clicking the link because, on principle, I’m not about to be up-sold by folks who can’t seem to fix a spam filter that was working fine only months ago. Like I said before, I’d had great luck with my free Yahoo account for 20 years until recently, but my patience wears thin and I find it insulting (as well as suspicious) that a paid service aimed at “minimizing junk” (per the subject line) is being marketed to me via an email literally sandwiched in between two junk emails that the very same service provider allowed into my inbox! 🤪

An easy search of top-rated free email services shows Gmail, Proton and Outlook are all comparable (or better) options if Yahoo can’t get its act together pretty quick here. It’d be a pain to transition, but clock is ticking. Ball is in Yahoo’s court…

OttoPylot

ACE - Expert

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20.1K Messages

7 months ago

Switching to a more robust email service that controls spam seems to ultimately be the best answer.  AT&T/Yahoo just isn't allocating the resources to fix it for what ever reason. And it's not like they aren't aware of the issue, they are.

Switching email providers is a major pain , especially if you use AT&T for business (banking, retirement, health, etc).  We have never used AT&T as our email provider and as such only get one or two spam emails that get thru per week. The rest of the 50 or 60 I get per week never hit my In-box regardless of the source or point of origin, and get deleted automatically on a weekly basis because they are caught at the server level and never even make it to my Spam Box for my email client.

tonydi

ACE - Guru

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9.9K Messages

7 months ago

@ChelseaChelseaChelsea   If I say so?  🤦‍♂️  What about all the people who have posted here that paid the $5 and came back to say they still had the same spam problem?  No, people would just rather believe some conspiracy theory rather than look at the facts.

New Member

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6 Messages

7 months ago

@tonydi - the FACTS are that Yahoo’s spam filter went belly up at PRECISELY the same time they started marketing a paid version of their email service. Maybe you don’t see a conspiracy there—fine, to each his own—but  instead of wasting your (and our) time acting like the un-elected sheriff in here coming back at me over every little post, why don’t you stay focused on the real issue (a broken spam filter) and let the “community” you’ve been awarded a badge for supposedly promoting breathe a little without your smothering other perspectives? This is the first time I’ve even posted in one of these AT&T forums, and thanks to your snark it’ll likely be my last. [Waits for the inevitable come back. 😒]

tonydi

ACE - Guru

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9.9K Messages

7 months ago

That's not a FACT.  The spam problem did not start at the same time (precisely or not) as the ads.  They've been pushing Mail + since early last year.  The spam floods began early this year and have started and stopped a number of times since then.

Besides, I've already shown how the paid service doesn't affect the spam, so how you can still cling to the theory that they're related is beyond me.  If you'd stop claiming things as FACT that aren't true, then there's be no reason to "come back" at you.

OttoPylot

ACE - Expert

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20.1K Messages

7 months ago

It's SO much easier to believe that there's a conspiracy than to believe that the Yahoo/AT&T email service is just plain broken due to poor IT  management, not allocating the proper resources to identify and fix, etc.

New Member

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6 Messages

7 months ago

@tonydi - I don’t have the time in my life to track the comings and goings of AT&T/Yahoo’s email offerings. All I know—the FACT to which I’m ultimately referring—is that the first knowledge had of a paid Yahoo email service was the result of a marketing email a few months ago (an email I have repeatedly received since) that was (un-ironically?) sitting in my inbox amongst the slew of spam emails I’d started receiving.


Regardless of when they launched Yahoo Plus, I found (and continue to find) the offer of paid spam filtering capabilities, from a company that can’t maintain its basic spam filtering, incredible (literally, lacking credibility). If, as you indicate, they started marketing the paid service before the breakdown in the spam filter on their free service, it almost makes matters worse in my view. That would mean that they continued to aggressively market enhanced capabilities at the very same time they were failing to provide us with the basics. I don’t know about you, but that just insults my intelligence. You’re trying to sell me a 3-tier wedding cake when you just showed me you couldn’t make a basic loaf of bread rise?

When I first posted yesterday I was

inclined to think this situation was driven by corporate greed, but now I’m beginning to think it’s just plain ineptitude (with a dash of callous disregard for the intelligence of the customer). As I said, the latter might be more concerning than the former.

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