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mcbertram's profile

New Member

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4 Messages

Tuesday, March 1st, 2022 9:20 PM

Recent massive failure in Sp*m filtering

About three weeks ago, I started getting flooded with Sp*m. I have spoken with other ATT based e-mail users who have experienced the same. It looks like Current/Yahoo stopped filtering Sp*m. There does not seem to be a way to contact either of those companies to get the issue resolved. Can someone at ATT help us out. It is nearly a third of my e-mail at this point. Setting filters does not help because senders never use the same domain twice.

dellray

New Member

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107 Messages

6 months ago

@OttoPylot I do appreciate the help that the ACEs give and I understand what you are saying, but as you did say, the corporate hierarchic is ignoring the problems. As far as them knowing what they are doing, I am in total disagreement, I see far too many problems even with the websites because no one is overseeing the workers. One of the major problems, the 205.2 error continues with no resolution after months of complaints. At any rate, we are not solving anything - God bless and have a good day.

OttoPylot

ACE - Expert

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19.7K Messages

6 months ago

@dellray  I never meant to imply that AT&T/Yahoo Senior Management know what they are doing. It's obvious that they don't. Spam issues and the 205.2 error won't be solved here. You can file a BBB/FCC complaint and see what happens with that but something like the spam issue probably won't be resolved.

I have almost no spam at all but I don't use AT&T as my ISP and my email service is from a previous provider that has about the best and most robust email filtering around. I pay $6 per month to my previous provider which is money well spent imo.

dellray

New Member

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107 Messages

6 months ago

@OttoPylot It is a little hard to change providers when 40 important places have it and you can't remember everyone of them and AT&T requires you have a primary account password and you cannot delete or change it and that is the account the spammers target.

OttoPylot

ACE - Expert

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19.7K Messages

6 months ago

@dellray  That's why when we moved and had to change ISP's, we kept our old email accounts (that was used for business and personal contacts) because of the quality of the service and never bothered to activate the email account for my current provider. Changing your contacts to another email service is certainly a pain-in-the-*** but that's up to you to decide what you are willing to put up with. I use multiple gmail accounts for all of my other email needs. My provider would like you to use their own email service to login to your account but it's not required.

I really feel for the AT&T folks who are affected by this (not all are) so all I can do is offer suggestions, which always aren't popular and hope that AT&T/Yahoo gets their act together.

tonydi

ACE - Guru

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9.6K Messages

6 months ago

You can file a BBB/FCC complaint and see what happens

Both of those go to the exact same place as the AT&T form I've posted a link for.  Just today we saw another forum member's post  where it's clear the Exec Care team haven't got a clue and just take whatever 🐂💩answers the lower level incompetents tell them and feed it back as fact.

Those people used to do pretty well at fixing complicated customer issues but I'm rapidly losing faith that they're any more effective than ATTHelp.

dellray

New Member

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107 Messages

6 months ago

@tonydi How did you get the link to that post?

tonydi

ACE - Guru

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9.6K Messages

6 months ago

Only ACEs know the secret.  😁

Just kidding.  Hover over the 3 dot menu for the post and select Permalink.  Then copy the URL, which will have just changed from the URL for that page to one that has a comment number appended to the end.

dellray

New Member

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107 Messages

6 months ago

@tonydi Thanks, I didn't realize that it was changing the URL in the address bar.

dellray

New Member

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107 Messages

6 months ago

What really gets me is that I get 2 identical spams from the same person at 2 different times and one goes to spam and the other goes to my inbox. The other thing is that 99% of the URLs they spammers use if from namecheap.com and I have sent them multiple notifications and they don't do anything about them, they say they can't verify my complaint even though I send the raw email and the link in the image. The other issues is that cloudflare.com is the server for every spam.

Contributor

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5 Messages

6 months ago

I had just typed a lot of comments about this subject on my phone, only to have them completely blown away before I could login. Oh dopey me... should have copied them first. Many companies keep them and when you finally login, the comments are still present and you can then post.

Anyways...

The frustration of everyone here with AT&T should be enough for them to take charge and either solve it internally at AT&T or with Yahoo. If AT&T is to someday move away from Yahoo, and then manage their own email server domain, it may be better... or not.

SPAM is a major issue and to force the control of it upon the customer is not acceptable. The recent flood of SPAM email from the same or similar domains is begging for an answer on a server level and NOT at the customer level. Why? Simply put... we pay the bill to AT&T as well as this issue only began to occur a relatively short time ago. What happened, AT&T?

Having been a user of Outlook (I call it Lookout) at one time before retirement from a major computer search company and the largest computer consulting company, I can say that while Outlook was not great since it was not as secure as it should have been, the current AT&T-Yahoo email is actually much worse.The versions I used during those years were hardened versions and actually did the job with very little security breaching.

It now appears that I will have to resort to moving my sbcglobal.net address to gmail.com or elsewhere. Ugh. That will take for bloody ever.

Is att.net any better in dealing with SPAM? Do those of us with sbcglobal.net addys need to switch over? If so, is it seamless? (It should be.) Oh, for the days of using the USPS and easily changing addresses and not losing much mail.

AT&T... do you have any logical, customer-oriented advice other than it's up to the customer to send you our SPAM emails???? What will THAT do? You need to solve it on your end or use your clout over Yahoo to correct the bug or server issue (capacity???). You have the people, the server farms with many, many terabytes of capacity and "horsepower" to make it happen, to return the proper domain filtering on your end actually WORK!!! Please fix it!!

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