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mcbertram's profile

New Member

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4 Messages

Tue, Mar 1, 2022 9:20 PM

Recent massive failure in Sp*m filtering

About three weeks ago, I started getting flooded with Sp*m. I have spoken with other ATT based e-mail users who have experienced the same. It looks like Current/Yahoo stopped filtering Sp*m. There does not seem to be a way to contact either of those companies to get the issue resolved. Can someone at ATT help us out. It is nearly a third of my e-mail at this point. Setting filters does not help because senders never use the same domain twice.

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ATTHelp

Community Support

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195.7K Messages

5 m前

We'd be happy to address your concern about spam email, GinaEff.

 

As tonydi mentioned, there's not much we can do to keep spam emails from landing in your inbox. However, you can forward them to us at abuse@att.net so that we can investigate where they're coming from.

 

You'll also want to read through our guide on how to Protect yourself from email spam. It covers the main reasons people get spam and how you can avoid it.

 

If you need help with anything else, let us know. Thanks for contacting the AT&T Community Forums team.

 

Aminah, AT&T Community Specialist

tonydi

ACE - Guru

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6.1K Messages

5 m前

Sadly, I'm afraid you're out of luck here.  AT&T contracts with Yahoo to provide the email service so they don't really have the ability (or, frankly, the desire) to do anything about the spam.  They see it as "not my job".  And yes, ATTHelp will probably be along her soon enough, maybe even inviting you into a private message session with the idea that they'll help.  They can't.

The only person who can help you is......you.  Switch to some other email service (Gmail, Outlook.com) who does a much better job at not only capturing spam but providing a reliable service overall. 

I know it's a huge pain but it's really the only way.  Both of the services I mentioned have tools to import your existing Yahoo mail over to their side so that helps a bit.

Tutor

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9 Messages

5 m前

I am on here because of the same issue as the original poster. Thanks for the reply. Not the answer I wanted, but probably the most accurate. 

Tutor

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9 Messages

5 m前

I am wondering why the abrupt change? Until a few weeks ago, spam filtering was working great. What changed?

New Member

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4 Messages

5 m前

I've spoken with several and the spam flood started suddenly, and as best we can tell, at the same time. It was like a light switch flipped (or a spam filter disabled on the server end). 

I'm probably being cynical, but when I went to the server site via webpage and marked a number of e-mails as spam, I was offered a paid service upgrade by Yahoo.

tonydi

ACE - Guru

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6.1K Messages

5 m前

Cynical is sometimes reality.  😁  In this case I'm not sure since there's really no added functionality in Yahoo Mail+ as far as spam filters.  Yeah, they offer the ability to block domains but as anyone who looks at spam very closely, you'll never stop it that way because the spammers continually change domain names.

As far as it suddenly starting up, it could be that Yahoo was hit with yet another data breach and we just haven't been informed about it yet.  But as I've said in other posts I've been seeing an explosion in spam in my own gmail accounts recently so who knows.

Tutor

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9 Messages

5 m前

@mcbertram Same here. My quest to resolve the issue led to the paid Yahoo service. Not happening!

csgreeley

Tutor

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41 Messages

5 m前

@tonydi In terms of importing into outlook or Gmail, is it more than forwarding att.net email to Gmail or outlook accounts?  It would seem to truly move to outlook/gmail, it would require changing a lot of email address at businesses, subscriptions,...

I already forward some of my subs to Gmail, but not the primary one.  If I can't access the subs or the primary att.net account, is there a sense that I would still receive them, but just not be able to access them on currently/yahoo?

Thanks!

New Member

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2 Messages

5 m前

I am having the exact same issue - it was an abrupt change and influx of spam starting last week that never reached the inbox before so must be some back-end AT&T Yahoo server problem. Please investigate and fix ASAP AT&T! 

ATTHelp

Community Support

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195.7K Messages

5 m前

Let's get that spam under control, @wahl8888!

 

You can view these tips on how to Protect yourself from email spam, primarily the section titled Tips to avoid email spam.

 

You can also forward the spam emails to our abuse team at abuse@att.net to report the various spam messages you are getting.

 

Thank you for choosing the AT&T Community forums!

 

CalebP, AT&T Community Specialist 

tonydi

ACE - Guru

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6.1K Messages

5 m前

@csgreeley   No, you give Gmail or Outlook.com your login info and they take care of copying your existing Yahoo/ATT email to your new gmail or outlook account.  You don't have to be involved at all once you give them the info, it's all automatic. 

It's not forwarding (which Yahoo no longer allows). Depending on how much you have to copy over it might even take a day but it will continue to check after it's done and pull any new ones in until you tell it to stop. There may be a limit to how long it'll continue to do so but I've never had it stop without the user telling it to.

You still need to do the whole notification of all of the important people you want to exchange email with yourself.  Even though that might be a massive job, it's got to be better than dealing with the massive amount of issues we've seen with Yahoo email in the last few months.

New Member

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4 Messages

5 m前

I signed up for this forum this morning just for the very same reason.  There was definitely a switch flipped a week or two ago and it is driving me crazy.  The AT&T "help" response to report domain names is crazy stupid, especially since we all experienced it at the same time.  And from the looks of the emails I'm getting, it's not like the spammers have created some smart workaround for spam filters.  They are blatantly obvious.  AT&T & Yahoo should be ashamed that they don't admit that something changed on their end and that they aren't doing anything about it.

OK - rant over.  Since I started this post, I've received three more spam emails in my inbox.

ATTHelp

Community Support

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195.7K Messages

5 m前

We are here to help get your email back up to par, brewersfan73.

 

We are sorry for the inconvenience this has caused you.

 

Here is more information on how to report and filter spam emails.

 

There should be a box on the email to mark it as spam, but you can also report any spam emails to our abuse team.

 

You can also manage your filters to make sure spam emails do not show in your inbox. You can do this by:

  • Select the gear Gear icon and then More Settings.
  • Choose Filters.
  • Select Add to create a filter.
  • Enter the conditions for your filter and then select Save.

Let us know if this helps.

 

Marc, AT&T Community Specialist

New Member

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4 Messages

5 m前

I'm sorry, but you (ATTHelp) have to know that this isn't going to be helpful, right?  Take a look at my screenshot below.  Please tell me how would you report this and set filters.  If you were receiving this many (all from different domains), would you follow that same advice?  What I think this community would like is if you dug into the actual issue (the spam filters being changed at Yahoo and/or AT&T) and changing them back to what they used to do, rather than giving us canned advice that isn't solving the problem.  We would all very much appreciate it.

 

I apologize if I'm coming off as harsh to you (I know you didn't create the issue), but I'm getting grumpy thinking about the time and effort I need to go through to update all of my contacts and logins that use this email address.  Because that's what I'm going to have to do if this isn't resolved quickly.

Tutor

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9 Messages

5 m前

100% agree with @brewersfan73 ! Fix the problem! It is impossible to manually filter spam.

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