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MoDril's profile

4 Messages

Friday, September 8th, 2023 10:02 PM

Received an email about upgrading SBC global Email

Got an email regarding upgrading sbc global email or face deletion of the account. but the URL seems suspicious, built through Block Inc instead of AT&T. Is there any way this is legitimate? 

Accepted Solution

Community Support

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232.7K Messages

9 months ago

We're here to help address your email phishing concerns, @MoDril

 

Generally speaking, if an email comes from an address that ends in the domain '@att.com', it can normally be assumed that it's a legitimate communication from us. If you believe the email to be a phishing email attempt though, then we encourage you to report the fraudulent email. Here's how you can do so:

 

Report email fraud
Email fraud can include phishing and fake emails from AT&T

We hope the information helps. Let us know if you have any other questions or concerns we can resolve for you!

 

Harry, AT&T Community Specialist

Accepted Solution

ACE - Expert

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35.8K Messages

9 months ago

I will add that a lot of official AT&T mail doesn't come from "att.com" it comes from "att-mail.com".  But if isn't one of those two domains, it probably isn't official AT&T mail.

If you want a definitive ruling, post a screenshot of the e-mail.

ACE - Expert

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35.8K Messages

9 months ago

Sounds like the common phishing scam to me.  

4 Messages

9 months ago

I figured as much, the email starts with havsvsgsvsvs so i was already skeptical, but all the certificates seemed legit, so I couldn't be sure.

4 Messages

9 months ago

On the off chance its real, I would be able to get my email back right?

Community Support

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232.7K Messages

9 months ago

We would be happy to help you resolve this email issue @MoDril

 

AT&T has made accessing your email more secure. If you are attempting to access your emails through a client such as Outlook or Apple Mail, ensure you have a Secure Mail Key setup. This is a requirement while using email clients only.

 

If you are trying to access your email through the web, ensure you are going through http://sm.att.com/e05b5109 to access.

 

We also have an online tool you can you to walk you through how to repair your email access.

 

Please let us know if this helps!

 

Irene, AT&T Community Forum Specialist

4 Messages

9 months ago

I've forwarded the email to the AT&T "abuse" account. My email account is still intact so, its even more obvious it was a phishing scam. Thank you both for all your help and replies!

Community Support

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232.7K Messages

9 months ago

We appreciate the update, @MoDril.

 

Glad to see that you've email to the AT&T "abuse" account. 

 

If you have any further questions, please do not hesitate to post them. 

 

Thank you for using the AT&T Community Forums.

 

Harry, AT&T Community Specialist

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