Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future.
Need to update email settings?
Catleen's profile



9 Messages

Monday, December 12th, 2022 1:55 AM

Questionable Emails re: AT&T Yahoo Mail

We have been receiving emails which we are suspicious of.  We believe these are scams that are intended to scare us into taking actions that will be detrimental to us,  so we have not followed the directions in the e-mails.   There are two types that we've received recently.

1.  The first type "directs" us to download the Yahoo Mail app and "declutter" our AT&T Mail inboxes.  These come about once per month.

2.  The second type, that we received to day for the first time.  It is "signed" AT&T Active Directory Team, advises that old versions of AT&T Mail will be closed starting December 12 and that we need to upgrade to a new server.  Of course, it has a link to click on to get more information.

Does anyone know what the actual plans are for continuing the use of AT&T mail and whether there is any action required by users? More importantly, how can we discern whether an email from AT&T is valid?

Accepted Solution

Official Solution


ACE - Guru


9.9K Messages

6 months ago

Those two are definitely scams. 

There is one official email circulating about updating your security questions and cell number but I'm now skeptical about giving a blanket "go for it" to those because I'm sure the hackers are seeing that one too and should start to send some very similar that direct you to a site designed to steal your email credentials.

It's difficult for the avg user to determine the legit ones.  Usually you can examine the email and determine where the link will take you but that can also be spoofed.

New Member


1 Message

6 months ago

I've received 3 emails from AT&T asking to "Set Up Password Recovery Options".  There is no option in my profile to do this.

Get better instructions or get a new job!


Community Support


215.1K Messages

6 months ago

We're here to give you the correct information on setting up recovery options, @butlerjc!


Here are the steps to change the recovery email. This will be helpful if you ever need to recover your password in the future.

  1. Log in to myATT with the email address and password
  2. Click the drop-down arrow at the top right, choose Manage Profile
  3. Click Contact Info
  4. Click Email tab > Edit under the AT&T Access ID Email
  5. Enter your new recovery email and click Save

You should get a confirmation email to the new address within a couple minutes.


We recommend updating the security questions and adding a mobile number as alternatives to resetting an email password, just in case. These are the steps to take to update your wireless number:

  1. Log in to myATT with the email address and password
  2. Click the drop-down arrow at the top right, choose Manage Profile
  3. Click Sign-in info
  4. Under My linked accounts > Manage email
  5. Edit User Information
  6. Add or update the wireless number

Don't hesitate to reach back out if you ever need our assistance again. Thank you for visiting the AT&T Community Forums!


CalebP, AT&T Community Specialist 

New Member


1 Message

6 months ago

I've been getting the update scam emails for several months. The emails always contain mistakes in grammar, formatting and punctuation. The source appears to be foreign.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.