Contributor
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9 Messages
Questionable Emails re: AT&T Yahoo Mail
We have been receiving emails which we are suspicious of. We believe these are scams that are intended to scare us into taking actions that will be detrimental to us, so we have not followed the directions in the e-mails. There are two types that we've received recently.
1. The first type "directs" us to download the Yahoo Mail app and "declutter" our AT&T Mail inboxes. These come about once per month.
2. The second type, that we received to day for the first time. It is "signed" AT&T Active Directory Team, advises that old versions of AT&T Mail will be closed starting December 12 and that we need to upgrade to a new server. Of course, it has a link to click on to get more information.
Does anyone know what the actual plans are for continuing the use of AT&T mail and whether there is any action required by users? More importantly, how can we discern whether an email from AT&T is valid?
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Official Solution
tonydi
ACE - Guru
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9.9K Messages
1 year ago
Those two are definitely scams.
There is one official email circulating about updating your security questions and cell number but I'm now skeptical about giving a blanket "go for it" to those because I'm sure the hackers are seeing that one too and should start to send some very similar that direct you to a site designed to steal your email credentials.
It's difficult for the avg user to determine the legit ones. Usually you can examine the email and determine where the link will take you but that can also be spoofed.
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butlerjc
New Member
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1 Message
1 year ago
I've received 3 emails from AT&T asking to "Set Up Password Recovery Options". There is no option in my profile to do this.
Get better instructions or get a new job!
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ATTHelp
Community Support
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225.6K Messages
1 year ago
We're here to give you the correct information on setting up recovery options, @butlerjc!
Here are the steps to change the recovery email. This will be helpful if you ever need to recover your password in the future.
You should get a confirmation email to the new address within a couple minutes.
We recommend updating the security questions and adding a mobile number as alternatives to resetting an email password, just in case. These are the steps to take to update your wireless number:
Don't hesitate to reach back out if you ever need our assistance again. Thank you for visiting the AT&T Community Forums!
CalebP, AT&T Community Specialist
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Ampersand48
New Member
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1 Message
1 year ago
I've been getting the update scam emails for several months. The emails always contain mistakes in grammar, formatting and punctuation. The source appears to be foreign.
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