New Member
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2 Messages
Primary email password not recognized
The system does not recognize the password for my primary email consistently. I have to reset my password every other day to be able to access my email account. Is this a new security feature? Or is there an issue with my account?
Accepted Solution
Official Solution
ATTHelp
Community Support
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215.6K Messages
9 months ago
We understand how frustrating it can be to have to constantly reset your password, @DRSmith3245.
What you're experiencing with your email is part of a known issue, and we're working to resolve this as soon as possible. We encourage you to review our Forums post all about Care Code: 205.2, which includes workarounds and causes.
Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums. We appreciate your patience!
Lacey, AT&T Community Specialist
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tonydi
ACE - Guru
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9.9K Messages
9 months ago
I'm moving this thread to the Email forum.
Now that you're in the correct forum, take a look at the list of posts here. You'll see that nearly every one of them covers this exact same issue. Many of them have posts from AT&T with causes and the workaround (there is no fix at present).
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DRSmith3245
New Member
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2 Messages
9 months ago
Thank you for your help. This is my first attempt to post in the forums, which are not very user friendly. I was not able to find an option to post in the email forum. I appreciate you transferring my inquiry to the correct area.
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