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DRSmith3245's profile

New Member

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2 Messages

Thu, Sep 22, 2022 9:14 PM

Primary email password not recognized

The system does not recognize the password for my primary email consistently. I have to reset my password every other day to be able to access my email account. Is this a new security feature? Or is there an issue with my account?

Accepted Solution

Official Solution

ATTHelp

Community Support

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200.1K Messages

5日前

We understand how frustrating it can be to have to constantly reset your password, @DRSmith3245.

 

What you're experiencing with your email is part of a known issue, and we're working to resolve this as soon as possible. We encourage you to review our Forums post all about Care Code: 205.2, which includes workarounds and causes.

 

Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums. We appreciate your patience!

 

Lacey, AT&T Community Specialist

tonydi

ACE - Guru

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7.4K Messages

6日前

I'm moving this thread to the Email forum.

Now that you're in the correct forum, take a look at the list of posts here.  You'll see that nearly every one of them covers this exact same issue.  Many of them have posts from AT&T with causes and the workaround (there is no fix at present).

New Member

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2 Messages

6日前

Thank you for your help.  This is my first attempt to post in the forums, which are not very user friendly.  I was not able to find an option to post in the email forum.  I appreciate you transferring my inquiry to the correct area.

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