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Sharonl's profile

Contributor

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4 Messages

Thursday, January 25th, 2024 1:54 AM

permanent fatal errors for policy reasons on email 554 [RL02]

I've had different clients have problems with my email this week, both getting bounce-backs with this fatal error message.  Because it's different sources emailing me, it seems the problem is on my end. What do I do?

----- The following addresses had permanent fatal errors -----
<(this would be my sbcglobal email referenced here>
   (reason: 554 [RL02] Message content not accepted for policy reasons; see https://postmaster.yahooinc.com/error-codes)

Accepted Solution

Official Solution

Employee

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2 Messages

2 months ago

All,

Late last year, a number of email domains, including Google and Yahoo,  announced an initiative to launch email sending best practices, along with the enforcement of email sender requirements & recommendations in 2024, to combat spam that include:

  • Implementing both SPF and DKIM
  • Sending with an existing DMARC policy record in DNS
  • Sending with an aligned From: domain and
  • Sending with valid forward and reverse DNS.

The “554 [RL02] Message content not accepted for policy reasons” error indicates some requirements still need to be met for the delivery of your mail at Yahoo domains.

 

We would encourage you to visit Yahoo’s Sender Requirements & Recommendations for more information on these requirements, the Postmaster @ Yahoo & AOL Blog for their latest updates and, if you have additional questions after reviewing documentation, you can reach out at mail-questions@yahooinc.com.

(edited)

Community Support

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232.2K Messages

4 months ago

Hey @Sharonl, we understand that you have issues with emails . We’re here to help.

 

What device are you using for your email? Are you able to log in on another device? Are you using a web browser or email app?

 

Here are some steps to help troubleshoot your email. We also recommend:

 

Email Not Going Where It Is Supposed To?

  • Is Your Email Going Into Spam? Trash? Another Folder? - check the rules in webmail to make sure nothing is set up to forward
  • 3rd Party Browsers - If you are using a 3rd party mailbox like Outlook, disable it to make sure that the mailbox is not causing the issues
  • Check spam. Sometimes email gets routed there in error. 
  • Not getting an email from another web service? Sometimes issues on their end can prevent it from making it to us. In some instances, they will need to contact the email provider.
  • Sometimes non-AT&T emails are blocked for spam. If this is done in error, check out our AT&T Postmaster Support page.

Note: Some 3rd party mail apps have been known to cause issues and send mail into trash. We highly recommend discontinuing the use of the app and using the Yahoo Mail App.

 

Let us know if this helps!

Bruce, AT&T Community Specialist

Contributor

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4 Messages

4 months ago

This answers dont all sound relevant to the question I asked. Senders (different senders) are getting bounce backs emailing to me with the permanent fatal error listed above - yahoo rejects for policy reasons.  (That makes me think the issue is with Yahoo and perhaps my IP address was used by someone else? I’m guessing here). The emails are not going Into anyone’s spam drawer: they are getting the specific error message listed above.

I use outlook on the computer and IOS on phone.  Logging in for me has not been an issue. I can try Disabling outlook I can try - but it said the message was coming from yahoo. 

Community Support

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232.2K Messages

4 months ago

Hi @Sharonl!

 

Thank you for reaching out to us! We understand that you're facing issue receiving emails. We hear you, and happy to assist you.

 

There could be a few reasons for getting that error. Please try the below troubleshooting steps.

 

From your webmail inbox check if you accidentally blocked the email account:

  1. Select the gear.
  2. then More Settings.
  3. Choose Security and privacy and do one of the following: 
    • To unblock: Select a blocked email address, then select the trash can.

 

For more information please visit our article about ⁠Block or unblock an email address.

 

If a legitimate email is accidentally filtered into the spam folder, it's easy to correct:

  1. Go to your Spam folder under your inbox folders.
  2. Check the box to the left of the email.
  3. Select Not Spam from the email toolbar to move it to your inbox.

Please try the above steps, and let us know if issue persists.

For further assistance we're here to assist you.

 

Thank you.

NateD,

AT&T Community Forum Specialist

 

Contributor

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4 Messages

4 months ago

I have not blocked any of my receiver clients who received this bounce back - in fact, yahoo indicates I haven't blocked anyone. NOthing went into anyone's spam folder, as mentioned, after trying to email me, multiple different clients have gotten a specific email back from yahoo saying undeliverable the following addresses had permanent fatal errors -----
<(this would be my sbcglobal email referenced here>
   (reason: 554 [RL02] Message content not accepted for policy reasons; see https://postmaster.yahooinc.com/error-codes)

Is it possible you could address the 554[L02] error specifically? It seems they gave you the code. I am seeing no help on Yahoo even in the blue link above regarding error codes - no solutions are given, and have seen in this forum other att.net emails that have also had this issue. I am just not finding solutions to it.

here is what yahoo link says about this specific error,

What are 5XX (553 and 554) permanent errors?
  • A 553 or 554 SMTP error indicates an email could not be delivered due to a permanent problem. Message delivery can be permanently deferred because:
    • You're trying to send a message to an invalid email address.
    • Your message failed authentication checks against your sending domain's DMARC or DKIM policy.
    • The message contains characteristics that Yahoo won't accept for policy reasons.
    • Other suspicious behavior which leads Yahoo to issue a permanent rejection for your SMTP connection.
    • Your IP is listed by Spamhaus. Please check with https://www.spamhaus.org.
  • If you consistently receive 5xx errors when sending to Yahoo, we encourage you to review our Sender Requirements & Recommendations, since 5xx errors can be a symptom of a more widespread, general problem.
  • You should not retry sending an email that comes back with with a 5xx error. List managers should have a policy for removing email addresses that generate 5xx errors/bounces.

Community Support

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232.2K Messages

4 months ago

 Hi @Sharonl, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

 

Thank you,

Bruce, AT&T Community Specialist

 

3 Messages

4 months ago

I am having the exact same problem as Sharone. I just had a 'Geek Squad' computer tune-up check for malware and review my Outlook program for bugs. The emails are giving senders the exact same message. My  wife, for example, who has sent me many thousands of emails from her address, suddenly now can't get an email through and it says the same message that Sharone documented "fatal permanent error" rejected (reason: 554 [RL02] Message content not accepted for policy reasons; see https://postmaster.yahooinc.com/error-codes)

These are not showing up in my spam box or trash or bulk folders. 

3 Messages

4 months ago

also I have no "blocked" email addresses showing up

Community Support

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232.2K Messages

4 months ago

Hey, @ggrunberger. We'd be glad to help you get rid of these error messages.

  • Your emails may be getting blocked, and you'll want to talk to our Email Block List Group at abuse_rbl@abuse-att.net.

  • To avoid getting marked as spam, please only send a single email to them with all information about the errors. It may take some time for them to get back to you.

We appreciate your patience in this time frame.

 

If you have anymore questions or concerns, feel free to let us know.

Thank you.
David, AT&T Community Specialist

3 Messages

4 months ago

You're misunderstanding my problem. It's not MY emails that are being rejected. It's emails TO me from others that are being rejected.

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