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claudiak's profile

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4 Messages

Tuesday, May 2nd, 2023 5:34 PM

pacbell.net email account blocked out. Cannot get access!

Hi there,

My pacbell.net email account was locked out, I can't reset the password, talked to different support agents over the phone. They all start with: "I can certainly help you with that", but at the end of the call, they can't. Every time I get a different answer and I still can't access my account (@pacbell.net). The last support employee (based in the Philippines) seemed to help, told me to wait 24-48 hrs that I was going to receive a call, which has passed, but I didn't get a call and I still don't have access to my account. Alternate email and phone number were added as recovery by att support employee.I just tried again an I got the message: "Hmm… we can’t reset your password". This is beyond frustrating. I need to regain access to email account!! Please, I need effective help!!

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