Need to update email settings?
gus8499's profile

New Member

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2 Messages

Thu, Jun 23, 2022 2:34 PM

Outlook 365 not accepting secure mail key

I upgraded my laptop and received my secure mail key from AT&T to activate my Outlook 365.  When I put the secure mail key into the password field, I keep getting "Something Went Wrong.  We couldn't create the Outlook data file.  Make sure the disk you are saving isn't full or write-protected and that the file isn't being used".

I've created three different secure mail keys and none of them work as a password.

ATTHelp

Community Support

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191.9K Messages

Il y a 2 d

We're happy to help with your email, @gus8499.

 

We have all you need to know about creating and using the AT&T secure mail key. We also have additional information on how to troubleshoot you email. Scroll down to the 3rd Party Mailbox section for steps on how to troubleshoot email clients like outlook.

 

If this does not help, let us know

  1. Have you tried logging into outlook on another device and get the same error message?(To confirm issue is not with the email settings on that particular computer).
  2. Do you have any issues logging in using web mail?(To confirm if issue is with your email or with outlook).

We look forward to your response.

 

Elmi, AT&T Community Specialist.

New Member

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2 Messages

Il y a 2 d

Hi Elmi,

Unfortunately, the 3rd party section did not help.

To answer your two questions:

1) I am able to send/receive emails on my smart phone

2) I am able to send/receive emails from AT&T's online Y-Mail/Currently website

ATTHelp

Community Support

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191.9K Messages

Il y a 2 d

Thanks for providing that update, @gus8499.

 

Since the troubleshooting steps offered didn't seem to fix the issue for you, the last things we'd recommend trying is ensuring your email is configured correctly and following our guide on setting up your email in Outlook (The steps should be relatively the same between Outlook 365 and Outlook 2016).

 

Let us know how these steps work for you!

 

Jarod, AT&T Community Specialist

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