AT&T Community Forums

Our email was hacked and the security ?s and password changed

Our friends called us about some strange emails they were getting from our email account. When we tried to log in we could not. Our password no longer worked. When we tried to reset it, our security answers no longer worked either. Is there a way to recover our account at att.net?

Responses

alandmj2

New Member

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3 Messages

4 months ago

If we need to talk on the phone to do the verification, I won't be available tomorrow (5/24/2023) until after 2:30 pm EST (New York time zone).

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ATTHelp

Community Support

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221.1K Messages

4 months ago

Let's see what we can do to help you regain access to your email, alandmj2.

We'll send you a Direct Message to get started. Look for the chat icon in the upper right corner of the page.

Aminah, AT&T Community Specialist

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OttoPylot

ACE - Expert

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21.8K Messages

4 months ago

@alandmj2 This is a customer to customer only forum. It is not AT&T Support. ATTHelp did respond and will send you a DM here. You need to be available to receive it and respond. It won't last forever.

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