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SLOuser's profile

1 Message

Monday, April 22nd, 2024 6:31 PM

our email account has been accessed

We have an email address with secondary security access by text to our mobile phone.  We have been receiving text alerts with security access codes that we have not asked for.  We changed our password and continued to receive them.  Today when I went to sign into our email account, the request for the security access code included a phone number that was not ours.  Ours was still listed as an option but the other number is unknown to us. It appears that someone has been able to access our passwords and also the ability to now receive the security access code by text message as well.  What steps can we take to lock out others from getting into our email?

Community Support


232.1K Messages

25 days ago

Hi @SLOuser

Thank you for reaching out to us. We understand that you're facing issue accessing your mails in your email account. We hear you, and happy to assist you.


Please try resetting your mail account's password.

  1. Go to reset your password.
  2. Enter your user ID and the last name associated with your ID.
  3. Choose your verification method and follow the prompts.
  4. Enter and confirm your new password.

You can also try accessing your email account on the web:

  1. Go to
  2. Select Mail.
  3. Enter your email address and password.
  4. Get your authentication security code. If you have more than one phone number on your account, choose which number should get your code.
  5. Enter the code and click Submit to sign in.

Also, please visit our webform - This website will allow you you to provide information about your AT&T email account.


You must provide at least 5 answers in the mandatory fields. Fields include: 

  • Email address to be recovered.
  • First name, Last name, and Zip Code on the account.
  • Contact information (mobile number, alternate email, best time to contact).
  • Devices recently used to access the email account (PC, Mac, iPhone, Android etc.).
  • Browser/Email client recently used to access the account (e.g., Chrome, Safari, Edge, Outlook).
  • Year of birth provided at account setup.
  • Recent sent email messages (recipient email address, subject, date/time).
  • Personal folders created in the email account (e.g., "Kids school", "Vacation", etc.).
  • Recent email account activity (date of last known password reset).
  • Account information of other AT&T services (Broadband, Wireless, etc.).

Once the form is submitted, a specialty group will review the submission and reach out to you as soon as possible and help you regaining access to your AT&T email account.

For more information please visit our article about resolving email issues.

Let us know how it goes.

For further assistance we're here to assist you.

Thank you.

Rob, AT&T Community Specialist.

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