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Tanker80's profile

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1 Message

Saturday, May 20th, 2023 3:19 PM

Old email address recovery

Several years ago I set up an email account for my mother in law. Since then she is in memory care facility and does not remember the address. I need to recover her email address for government paperwork. Please help.

Accepted Solution

Official Solution

Community Support


221.5K Messages

4 months ago

Hi there, Tanker80. We understand how important it is to be able to recover your mother-in-law's email account. Let's look into this further.


Did you forget the password only, or the ID and password? If you forgot both please go to the AT&T website, and follow these next steps:


  1. Select Forgot ID? > User ID & Password.
  2. Enter your contact email address.
  3. If prompted, choose how you would like to receive your ID.
  4. Enter your user ID that was sent to you.
  5. Choose temporary password or security questions and follow the prompts.
  6. If you chose temporary password, enter the password you received. The temporary password page will tell you where the password was sent.
  7. Create your new password.

If you don’t know your contact email address or we don’t recognize it, select Forgot your contact email? and enter your info. You can also do this to find your AT&T email address.

If you have multiple IDs that use the same contact email address, your Forgot ID notification will list them all.


Please let us know if you were able to access your email with this information. If not, we will need to speak in a DM for further assistance.


Aaron, AT&T Community Specialist


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