AT&T Community Forums

Old Bellsouth email no longer accessible

I have the same problem I have seen in several posts. I have had this email for over 20 years. When bellsouth went away somehow the email continued to be available via yahoo/att. Starting a couple months ago, I can no longer log in. When I enter my email and password I am taken to a screen that wants to verify my name and zip and then asks for my att mobile phone number. I do not have an att mobile phone number. There seems to be no way past this screen. I reset my password but same thing. Interestingly enough, I can still see my email on my phone, but not on my personal nor work computer. Can anyone help me?

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ATTHelp

Community Support

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221.4K Messages

4 months ago

Let's help you access your email again, @tlang!

The field requesting a wireless number is for viable recovery options in case you are ever locked out in the future. We've got an article that discusses how to add a non-AT&T phone number to your account.

If you do not have an AT&T Wireless number, then these are the steps you'd follow:

Go to Profile and sign in with your AT&T Mail address and password.
Select Sign-in info.
Scroll to My linked accounts and select Manage email.
Select Edit user information.
Enter your wireless number and check Use this number to reset your password.
Select Save Changes.
Complete any final steps sent to your wireless number within 24 hours. Text message rates and other charges may apply if you don’t have an AT&T Wireless number. Check with your plan and provider.

Heads up: It can take up to 30 days before you can use your wireless number to reset your password. This is for both AT&T and non AT&T Wireless numbers.

It is important to connect your wireless number to your email account. Not only does it secure your email, but it also gives you the ability to easily recover your password. If you do not have a wireless number at all, you can enter 111-111-1111 to bypass the message. You will need to enter this number every time you log in.

If you get a wireless number later, we highly recommend updating your email account with it. Please note, without a recovery email or wireless number, AT&T may be unable to perform a password reset for free email accounts.

Feel free to let us know if you have any other questions or concerns. We'll be happy to help!

Lacey, AT&T Community Specialist

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