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bmd1024's profile

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Thursday, May 9th, 2024 4:13 PM

Old ATT.NET email troubles

None of these forum answers have helped me in my situation. I have an old AT&T email address (@att.net) and I know my user and password. Whenever I try to login with my email and password, that I know for a fact are the correct combination, the login screen reads "Unusual login activity" and prompts me to change my password. I follow the prompts and get to the security questions, but any answer I submit is denied and my account gets locked for 24 hours. It's insane that an ancient telephone company has issues with simple tasks such as switching email services. These kinds of problems are nothing new, but still frustrating. Definitely disappointing but not surprising in the least bit. 

Community Support


232.9K Messages

2 months ago

Hi @bmd1024! We completely understand your concern regarding accessing your AT&T email account, and would like to help. Let's get the assistance you require.


The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.


Thank you for contacting AT&T Community Forums,

Ancy, AT&T Community Specialist.

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