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K

New Member

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5 Messages

Sun, Jan 23, 2022 3:46 PM

Not receiving Facebook nor instagram recent emails

I’m trying to reset my passwords they are sending multiple emails but none are coming through. Please help I’m getting all other emails just not these. 

ATTHelp

Community Support

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189.5K Messages

4分前

Happy to help you start receiving Facebook and Instagram emails, kakman1979!

 

Since Facebook and Instagram are the only websites that you're not getting emails from, there's likely a problem with your email settings.

 

Facebook and Instagram run on the same servers, so let's start by following these troubleshooting steps from the Facebook support page to update your email settings:

  • Open the Facebook App
  • Click Facebook menu button
  • Scroll down and select Settings
  • Scroll down and select Notification Settings
  • Scroll down and select Email
  • From here, you can make changes to receive emails about your account

Be sure to keep us posted so we can further assist you, if you need it!

 

Aminah, AT&T Community Specialist

New Member

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5 Messages

4分前

Please try again, I’ve already seen this exact same post and I have checked the setting and made sure I have it enabled to receive emails from Facebook. I receive emails from pretty much anywhere else, except these 2, do you guys have a spam filter that’s catching these? They aren’t in my spam and aren’t in my inbox, so it’s definitely not getting to me. Please advise. 

ATTHelp

Community Support

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189.5K Messages

4分前

We're here to help you get your e-mails, kakman1979!

 

If you feel like you are still not receiving those e-mails, we suggest you reach out to our AT&T E-mail Postmaster team at abuse_rbl@abuse-att.net to make sure that the websites you want e-mails from are properly unblocked.

 

Let us know if this helps!

 

Donovan, AT&T Community Specialist

New Member

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5 Messages

4分前

Hi Donovan,

I’ve emailed that postmaster group a few times now and I receive no response what so ever. Is there anything else that can be done so I can receive my password reset email that Facebook is sending me? Any help you can provide would be greatly appreciated.

Thanks!

ATTHelp

Community Support

 • 

189.5K Messages

4分前

Hi, kakman1979.

 

The Postmaster team are the only ones who can unblock email domains. They get pretty backed up, so you'll have to give them time to respond to you. Try not to email them back-to-back, as it could result in you being flagged as spam.

 

If you need assistance with anything else, let us know. Thank you for contacting the AT&T Community Forums team.

 

Aminah, AT&T Community Specialist

New Member

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5 Messages

3分前

A month later… still not a word from the postmaster team, is there anyway this could be escalated or moved along to the right team??

Thank you

New Member

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5 Messages

2分前

Hi,

Is there anyway we can get someone to look further into this issue? It’s been over 2 months and I still cannot receive emails from Facebook, can no one fix this??

New Member

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1 Message

10日前

Also cannot retrieve my FB password reset but receive all other email. No blocks set up and no response from Postmaster so what are we supposed to do?

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