Not connecting to an agent
I keep trying to use the chat function on the AT&T site (I'm having issues logging into my email account. Firstly, when it asks me to choose my area of concern, I can choose internet, but not email. I chose internet anyway and then typed in my question/issue. It said it was connecting me to an agent, but after 45 min. I decided to try back. I get the feeling that this is an issue, b/c there is a button that comes up in the chat that you can push that says "I'll try back" like they know the wait is going to be ridiculous, so they give you the option up-front. How can I get my issue addressed?