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Need to update email settings?
boleyr's profile

New Member

 • 

1 Message

Wednesday, March 15th, 2023 11:30 PM

No code ever gete sent

I try longing in to my email and it says lets make sure it's you  and the code is never received.I've had this email for 20 years and have never had them not send the code.It says it is sending code to my cell phone number but never get it.

Community Support

 • 

232.9K Messages

1 year ago

Hi there, boleyr. We understand that you are not getting the code to reset your email password. We can help you with that. 

 

Thanks for following the password reset flow. That is always the first step in resolving any account/email related password resets. Let's look deeper into your account to see what is going on. 

 

Our next step is to bring you into the AT&T Direct Message space. You will see a chat icon, next to a bell icon, in the upper right of this thread, and next to your profile icon. Our next message to you will appear there. 

 

If you do not see the next message right away, please log out of your forums account and back in. 

 

Looking forward to getting you back into your AT&T account/email address. 

 

Matthew, AT&T Community Specialist

 

 

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