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tlleve's profile

New Member

 • 

2 Messages

Sun, Aug 14, 2022 1:19 AM

no att account access on home computers suddenly

I can not login to att account on any computer in my home using Blue Stream fiber but can using Verizon on my phone.  just happen 4 days ago.  I have tried reboot of blue stream.  No idea why happen.  OLD bellsouth email is working on my phone but any of our home computers

ATTHelp

Community Support

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200.4K Messages

2分前

Let's get you logged into your account, @tlleve

 

Could you clarify what account you're having trouble logging into, or is it just your email? 

 

We recomend resetting your password as this can re-sync your account and clear up common login problems. 

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

Depending on what device, app, or browser you're using to access your email, it may not be compatible with OAuth (open authentication), an email security feature. If it's not compatible, you may need to set up a secure mail key in order to access your email there. 

  1. Go to Profile and choose Sign-in info.
  2. Select the email account that needs a secure mail key. (You’ll find a menu at the top if you have multiple accounts.) 
  3. Scroll to Secure mail key and select Manage secure mail key.
  4. Choose the email address that you’d like to use, if you have more than one.
  5. Select Add secure mail key and then enter a nickname for the secure mail key to make it easier to recognize.
  6. Choose Create secure mail key.
  7. Select Copy secure mail key to clipboard. Make a note of your secure mail key, so you have it handy if you need to update an email app on several devices.
    • For security purposes, the secure mail key only displays until you select OK
    • If you lose or forget the secure mail key, you can create new secure mail keys.
  8. Select OK.
  9. Go to your preferred email app and replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers and replace them with your secure mail key.

Please let us know if this helps! 

 

Raiden, AT&T Communtiy Specialist 

 

New Member

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1 Message

2分前

As many ATT users have already commented, the sign-in problems persist, regardless of having reset and reset and reset their passwords. I was an ATT customer for decades, but have jettisoned all services but the Yahoo-ATT email because ATT's service for just about anything is inferior. The debacle with email sign-ins and spam flooding, and the company's failure to do anything to address these issues have propelled me to begin that dreaded task of dealing with changing my email service to another provider. However, doing so is less of a hassle than spending all this time fiddle-faddling around changing my PW every other day, and dealing with endless spam. ATT truly does not about it's customers- or its image.

New Member

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2 Messages

2分前

thanks for response but unfortunately I can not even get to my att or att.com on any computer now.  They system states that Att is taking to long to respond? so time out.  error code is something like oipd/att login??  HELP

ATTHelp

Community Support

 • 

200.4K Messages

2分前

Thank you for the update, tlleve. Let us see if we can reset the password for you.

 

We'll be sending you a Direct Message to get started. Look for the chat icon next to the bell icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

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