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tabi's profile

New Member

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3 Messages

Wednesday, November 23rd, 2022 11:09 AM

No Access To SBC Global Email

I have had an sbcglobal email more than 15 years that seems to no longer be working. I am currently locked out of it and going through "Forgot Your Password" is not working. It keeps telling me that there is not enough information to recover my account and gives a 205 error.

I don't want to accept that I no longer have access to this email since I still have information I need to access on this email. If someone could give me any helpful info on how to recover this account, it would be much appreciated! Thank you!

ATTHelp

Community Support

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207.2K Messages

2 months ago

We understand that not being able to log in to your email can be frustrating, @tabi.

 

This is a known issue, and we are working to resolve it as soon as possible. We encourage you to learn all about Care Code: 205.2, which includes workarounds and causes.

 

If you have any other questions, please let us know.

 

Thank you for contacting the AT&T Community Forums. We appreciate your patience.

 

Latoya, AT&T Community Specialist

New Member

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3 Messages

2 months ago

Hi Latoya,

The Care Code: 205.2 does not help resolve this issue as I have already cleared both the cache and cookies. Please advise how to access my sbcglobal email account. 

New Member

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3 Messages

2 months ago

Latoya,

The  Care Code: 205.2  link you provided does not provide resolution as I have already cleared cache and cookies.  Please assist w/resolution to access my SBCglobal email account. 

ATTHelp

Community Support

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207.2K Messages

2 months ago

We'd be happy to help you regain access to your email account, @tabi.

 

In order to proceed further, we would like you to join us in a Direct Message. You can do this by checking in the DM inbox which is located next to the bell icon.

 

We are looking forward to working with you to get this resolved.

 

Latoya, AT&T Community Specialist

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