Need to update email settings?
doutel229's profile

2 Messages

Wednesday, November 15th, 2023 7:23 PM

need to log into my email

Please send me link to log into my email address 

Community Support

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229.5K Messages

3 months ago

Hi @doutel229,

Thanks for reaching us.

Certainly! We're here to help you with the link to log into your AT&T email.

To begin with:

1) Please go to http://sm.att.com/a5f99157.
2) Select Mail.
3) Enter your email address and password.
4) Get your authentication security code. If you have more than one phone number on your account, choose which number should get your code.
5) Enter the code and click Submit to sign in.


We hope this helps!

David, AT&T Community Forum Specialist

2 Messages

3 months ago

Did not work 

An error occurred while processing your request.

Reference #30.956cd317.1700111676.17cbedf2

Community Support

 • 

229.5K Messages

3 months ago

Hello @doutel229

Thank you for reaching out to us! We understand your concern that you are facing an issue with login to your email. We are here to help.

 

To troubleshoot this problem, we recommend following these steps:

  • Clear your browser's cache and cookies. The cache is used by your browser to speed up page loading. Files are stored on your local drive so your browser doesn't have to constantly download them. Cookies are a small file that stores your preferences on a web visit. Sites change over time, and when it does, the files saved in your cache and cookies may conflict with what is actually coded on the site. Clearing it out ensures that your browser is using the settings designed for the website.
  • Flush your computer's DNS cache. Sometimes, for various reasons, the DNS cache becomes corrupt or out of date. The most common result is that you can’t get to some web sites in your browser, or the websites don't properly load.
  • Disable IPv6. This can help improve the website's loading time.
  • Use an incognito browser. This is a workaround for some issues.
  • Restart your gateway and computer. Typically a reboot of devices such as your gateway and the device having the issue should correct it.

If you're still unable to access your accounts, send us the following details:

  1. Have you tried accessing your email and service accounts on different devices? This can help us determine if this is a device or web issue.
  2. If the MyAT&T website isn't working, did you try the app? If you can sign in on the app, that will let us know that we need to take a look at the website.
  3. Exactly what happens after you enter your password? This will help us determine what's going on and help you troubleshoot further.
  4. What are you using to access your email? Currently is the official website for AT&T mail, so make sure that's what you're using.

    And you can also visit the website it will help you access your email.

    I look forward to your response and the opportunity to help you!

Irene, AT&T Community Forum's Specialist 

 

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