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AT&T related help: AT&T Internet support

mlbmedia's profile

1 Message

Monday, March 25th, 2024 6:46 PM

Need help recovering the password of someone who has passed away.

I need help recovering the password of someone who has passed away. The provider is The account has been inactive for at least 7-8 years.

Community Support


232.4K Messages

2 months ago

Hi @mlbmedia,

Our deepest condolence, and we're here to look into it.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums.
Veronica, AT&T Community Specialist.

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