Need to update email settings?
ahapdx's profile

Contributor

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1 Message

Friday, June 26th, 2015 5:45 PM

Closed

Must reset password EVERY time I log in

For whatever reason, I cannot sign into my account without resetting my password every time I log in.  I reset the password to the same thing every time.  Not only is this a TERRIBLE user experience, this is unacceptable for a large tech company to not be able to get this right.  

ATTHelp

Community Support

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207.1K Messages

1 year ago

We are here to help with your email, @dstupplebe.

 

Here is more information on how to troubleshoot your email.

 

We recommend that you learn more about Open Authentication and Secure Mail Keys. These are security measures that are required for your email to work properly. They protect you against hackers and fraudsters.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

Contributor

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6 Messages

7 months ago

I have to do this as well and have for several months.  And even though I can keep using the same one every time, it also means I have to sign in again on my phone.  Because I can stay signed in on my phone, every single time I have to reset on a PC, my phone no longer recognizes my sign in.  I have cleared by browser cache - I have used different browsers and I have used multiple computers.  It makes no difference.  I usually get at the most 48 hours but usually within 24 I have to reset my password.  I go to the login site and receive a message that I have tried too many times to login unsuccessfully even though I have not even logged in yet.  If this isn't fixed soon, I am going to have to give up my sbcglobal.net  email and just go with gmail.  This is getting BEYOND annoying and way too time consuming

tonydi

ACE - Guru

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9.5K Messages

7 months ago

Moving this entire thread to the Email forum.

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