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Need to update email settings?
KarenRobertsPrater's profile

New Member


1 Message

Fri, Sep 30, 2022 6:01 PM

lost email access

I have lost access to my email account.  I have exhausted all reasonable possibilities; i.e., password reset; confirming IP/IMAP address etc.  How can I obtain access to the account?


Community Support


203.9K Messages

2 months ago

We're happy to help check on any login options you may have for your email, @KarenRobertsPrater!


So that we can dig a little deeper into any options that may be available, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly.


In the meantime, please check to see if you're receiving any specific error messages when you attempt to access your email or reset your password. This info can help us determine the root cause of your login issue.


We look forward to speaking with you!


Lacey, AT&T Community Specialist 

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