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Zaki's profile

New Member


1 Message

Thursday, January 19th, 2023 2:39 AM

Login Portal is not allowing me to reset my password.

My account was compromised, so I changed my password and tried to log back in and it's not working. I had to verify the password when I reset it and I correctly wrote it down. I tried to click on forgot password but it is sending it to my att.net email that I cannot access. There isn't a chat window that allows me to get assistance with resetting it. I no longer have ATT services and the support helps me with everything but my email. Please, can someone help?

Community Support


232.7K Messages

1 year ago

Hi there, Zaki. We understand that you are having a email password reset concern. We can help you with that concern.


In order for us to do a deeper look at your email account, we will need to move this conversation to the AT&T Direct Messaging space. You will see a chat icon next to a bill icon, in the upper right of the thread, and next to your forums profile icon.


If you do not see the next message right away, please log out of your forums account and back in or click into your browser's address bar and press F5 to refresh the page.


We look forward to getting you back into your email account.


Matthew, AT&T Community Specialist

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