New Member
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2 Messages
Logging into sbcglobal.net email results in immediate automatic logout
Hello,
Previously my sbcglobal.net account had been linked to another account. After unlinking my account from that one and changing the password, now when I log in I get an immediate redirect to a 'logout successful' page that then loops back to the login page. My assumption is that the password change was successful as using any other password rejects the credentials as expected. But currently due to this issue I am unable to access the sbcglobal.net account. I do not know if this is a result of removing the link to the other account or not, but as that is the only other change made to the account I would assume that it is related. The account that was originally linked is still the account that receives a password reset email, but as that is how I previously reset this password I have not tried doing so again.
ATTHelp
Community Support
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210.4K Messages
3 months ago
Hi djoterrell, we can help you stay signed in to your email.
Let start by troubleshooting webmail to make sure this isn't a website issue. Follow these steps:
Clear your browser's cache and cookies - the most common fix
Update your browser - many features are only compatible with the latest browser, and we recommend updating it
Test signing in to your webmail using another browser
Disable browser tools or add-ons - this varies by device and browser
If you're using a 3rd party client such as Outlook, try this:
Test using webmail - if you're able to sign in to your email via the web, the issue points to the app or mailbox you are using
Use the latest version - updates and changes may prevent it from working properly
Rebuild your mailbox profile (you may lose some email doing this) - in some instances, rebuilding the profile fixes some issues
Let us know if this helped or if the problem persists.
Aminah, AT&T Community Specialist
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djoterrell
New Member
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2 Messages
3 months ago
I have tested with clearing the browser cache, I have tested in multiple browsers including firefox and Chrome as well as trying to login from my phone, all result in the same automatic 'logout successful' screen.
(edited)
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ATTHelp
Community Support
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210.4K Messages
3 months ago
We'll send you a Direct Message to see what we can do for you, djoterrell.
Look for the chat icon in the upper right corner of the page.
Aminah, AT&T Community Specialist
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robertjohnbishop224
New Member
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1 Message
3 months ago
I am also experiencing this problem, and tried the troubleshooting steps listed above for webmail in multiple browsers. Please contact me to help resolve this issue @ATTHelp.
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ATTHelp
Community Support
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210.4K Messages
3 months ago
We'd be happy to help you with your email account concerns, robertjohnbishop224.
In order to proceed further, we would like you to join us in a Direct Message. You can do this by checking in the DM inbox which is located next to the bell icon.
We are looking forward to working with you to get this resolved.
Latoya, AT&T Community Specialist
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ksgomez69
New Member
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4 Messages
2 months ago
Hello, I am having this same problem, who can assist?
I have tested with clearing the browser cache, I have tested in multiple browsers as well as trying to login from my phone, all result in the same automatic 'logout successful' screen.
It takes me to the ATT Sign in to access AT&T Mail and Currently.com then it just logs me out after i enter my password.
@ATTHelp. @ATTHelp
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ksgomez69
New Member
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4 Messages
1 month ago
Hi- am having the same issue and have created 3 of my own posts with no resolution. Does anyone have a fix for this?
thanks
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