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Makaylagilbert's profile

New Member

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2 Messages

Saturday, January 28th, 2023 8:32 PM

Logging in to Email

I need help logging into my email. I have tried the forgot password route and when I put in the information it gives me the error “hmmm we don’t have the information needed for this account” with no other option to get back into my email. I have tried calling and chatting and it has been very unhelpful.

New Member

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2 Messages

1 year ago

It’s an att.net email 

Community Support

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232.2K Messages

1 year ago

We're here to help you get back into your email, Makaylagilbert!

 

Since you are unable to reset the password on your end, let's move this conversation into a direct message. This way we can check what reset options are available from our end. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.

 

We look forward to speaking with you!


CalebP, AT&T Community Specialist 

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