Need to update email settings?
jeffschubert311's profile

New Member


1 Message

Monday, April 25th, 2022 9:19 PM

log in....unable to reset password....can't remember security question answers

can't log in to my att/yahoo acct.  I truly think the password is correct, but i guess not.  Now I am being told the answers to my security questions are wrong!!!  Help....what should I do?

Accepted Solution

Official Solution

Community Support


229.7K Messages

2 years ago

We are here to help you get back into your email, jeffschubert311.


Here is more information on how to reset your password.


You can reset your password by:

  1. Go to
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

After you reset your password, we suggest that you wait a full 72 hours so that it can resync your account.


Also, here is more information if you are having trouble signing into your email.


If you do not remember those security questions, unfortunately an email password reset cannot be processed. This is due to security reasons, and to protect customer information.


Let us know if this helps.


Marc, AT&T Community Specialist

New Member


2 Messages

1 year ago

I'm trying to help my father regain access to his account. I do not see the option of selecting a temporary password on the Forgot password page after I enter the account and Last name. I only see security questions that he can't answer. Please help.

ACE - Guru


9.9K Messages

1 year ago

I'm moving this thread to the Email forum.

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