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Need to update email settings?
JuneGreen's profile

New Member


1 Message

Thursday, March 16th, 2023 4:43 PM

Locked out of emails because I cant get verification code

I try to log into AT&T mail and I get the update my profile screen which wants a zip code and a 10 digit cell phone number.  I am in the UK at the moment and can't provide either.

How do I get back to my emails

Community Support


232.9K Messages

1 year ago

We understand how important it is to have access to your email account, and we'd be happy to help you, @JuneGreen


In order to further assist with getting you into your locked email account, we'll need to meet you in a DM. We'll need to authenticate your account, so we can see what password reset options are available. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


We look forward to hearing from you. 


Robert, AT&T Community Specialist

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