Locked out of email CANNOT get to answer security question screen
Email ID was hacked by someone attempting too sign in too many times. When I enter "I forgot password" it brings me to screen CARE CODE 205.2 [LU003] and wants me to enter my email and last name. However after I do that, it says it didn't work and the only option it to say I forget my user ID (which I did NOT forget it). Hower if I click on that, it brings me to the "enter contact email" screen in which case I do NOT have one.
How can I just get to the screen that allows me to answer my security questions?
Thank you for any assistance