Need to update email settings?
Pkempf's profile

New Member


1 Message

Sunday, June 19th, 2022 3:30 PM

locked out of email account

I can't log into my [EDITED] email account.

It asks me to create a new password, tried that - didn't work

It also says it will send me an email - well that's not very helpful since I can't get into my email account

Need help please

[EDITED per Community Guidelines]

Accepted Solution

Official Solution

Community Support


231.3K Messages

2 years ago

Glad to help you sign in to your email, Pkempf.


Try using the security question option instead of receiving a temporary password.

  1. Go to
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions and follow the prompts.
  5. Create your new password.

If you're still unable to sign in, let us know.


In the future, please refrain from publicly posting your email address, so that your personal information is not available to the public. You can edit your post and remove your email address by clicking the three dots next to the time stamp of your post.


Aminah, AT&T Community Specialist

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