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lstank's profile

New Member

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8 Messages

Tue, Feb 22, 2022 8:17 PM

Locked Out of Email Account

I am locked out of my email account on all of my devices. I have had this email for 15+ years and it is imperative to me that this be rectified as soon as possible. I spent over an hour on the phone with three different people yesterday and was told that my case would be "escalated".  I still have not heard from anyone. I was told that since my AT&T email account is locked and I can't retrieve the email that was sent, that someone would either call me or send an email to my gmail account.   I completed the form on the link on this forum called AT&T Investors, submitted it twice, but have gotten a message that there is an "error" and to try again.  I'm hoping that this will help me get this situation fixed and have my email working ASAP.  Please tell me that I will not be locked out of my email permanently and have to create a new email with another Provider!! 

ATTHelp

Community Support

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195.5K Messages

6分前

We'll do our best to get your email account unlocked, lstank.

 

Is your email linked to an active AT&T account? If so, we can reset your password on our end so you can sign in.

 

If it is not linked to an active AT&T account, we recommend waiting 72 hours before attempting to sign in again. The reason being is that we're currently unable to reset passwords for free email accounts. We hope to have this ability restored soon, but we don't have an estimated resolution time right now.

 

We'll be awaiting your response.

 

Aminah, AT&T Community Specialist

New Member

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8 Messages

6分前

now I get an email saying ATT responded to my question/complaint, but I can't find the response.  I can't even open my question to read the "comments".  Can anyone help rectify this????  

New Member

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8 Messages

6分前

My email is no longer linked to an active account, but I have had this email account for 16 years.   If you reset the password and send that info my AT&T email, I will not be able to get it since I am locked out.  I provided an alternate email address and my cell phone number so you can either email the info to me or text it to me.  I have critical information I'm waiting to come to me via email and I'm requesting assistance ASAP. I was told my case was escalated but I still have not heard from anyone either via my alternate email address or text.  

ATTHelp

Community Support

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195.5K Messages

6分前

Thank you for that information, lstank.

 

As previously mentioned, we don't have the ability to reset passwords on free email accounts at this time. We suggest waiting 72 hours, then trying again. We also suggest calling for an update on your escalation at 800-288-2020.

 

If you need assistance with anything else, we'll be here. Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

New Member

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4 Messages

5分前

What stupid responses from AT&T on al, the forums.I don’t know why these ATT people  are posting such (Edited per community guidelines) that is false information and helps no one. The 72 hours is (Edited per community guidelines) and the 30 day wait is also (Edited per community guidelines). I have multiple tickets opened since January and it was escalated to USA executive office over a month ago but still no email. What are these (Edited per community guidelines) doing to us all?!

(edited)

New Member

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8 Messages

5分前

Cho - I absolutely totally agree that this is absurd and unacceptable.  What does "escalate" actually mean??   They escalated this for me TEN days ago and were given my alternate email address and my cell phone number.  The man I spoke to 7 days ago said that "they were working on it right then and I would hear from them either via email, phone call or text in 20 to 30 minutes, maybe an hour".  That was 7 days ago.  I have had this email address for 15 years and EVERYTHING of importance goes to this email address.  I am at a total loss and feel the only thing I can do is call every day until this is rectified. Even then, I doubt I will get the help or result I need. I have completely lost faith in AT&T, as I'm sure many others have based on this forum. 

New Member

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8 Messages

5分前

Camer 1992  - It was me that was trying to access my account from a different computer. I have the App on my phone which worked fine until I tried to log into my email from a computer where it asked for my password and then said I entered the wrong password.  Then it asked for the answers to Security questions to which it responded "wrong answer".  That is when I called AT&T.  The AT&T Rep said she sent my Password to my email, but when I opened the App on my phone, I was locked out there too.  They won't verbally tell me my Password (which I know and have written down) and they won't send the Password or a Reset Link to an alternate email address without escalating the case.  It was then "escalated" - but still no response.

your message does include any steps. 

New Member

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4 Messages

5分前

It is nothing that any of you are doing wrong. The problem is 1000% AT&T. If you have free email they just don’t give a crap about what destruction they are causing to people lives by locking them out of their emails. There are lots of active forums about this and some people have been locked out since November. It is sickening.

ATTHelp

Community Support

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195.5K Messages

5分前

We are here to help with your email, Camer1992.

 

As previously stated, we can not reset passwords at this time due to an ongoing trend in our department.

 

We recommend that you reset your password, and wait a full 72 hours after the reset. This will fully sync your account.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

 

 

 

New Member

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8 Messages

5分前

So there is nothing we can do about it??  just create a new email (with a different provider) and try to remember every contact, bank account, doctor, dentist, utility company, MyChart, Quest, Epic, etc ...   and hope we don't miss anyone/anything important???

New Member

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8 Messages

5分前

Marc - ATThelp 

I waited MORE than 72 hours to try and reset my password - I waited FIVE days! Still unable to get in.  Sounds like people have been waiting MONTHS!  Can't believe this is the ONLY "help" you are giving to us.  I would not call this "Customer Service".  There is NO service and ATT clearly does not care about their customers.

New Member

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4 Messages

5分前

To the ATT rep, shut up and get lost. Stop giving false information! Nothing will happen after 72 hours and you know it. What ATT is doing to people should be criminal.

File complaints with the FCC at post everywhere about what they are doing.

Contributor

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5 Messages

1分前

Did this ever get resolved? I'm sitting here in the same boat for about the 10th time over the years. I've had this email account for something like 20 years and every single fkn time I switch phones, this happens. I know it's due to their system changes over the years. The account integrations have never carried everything over. Their Sht is always broken. In the past, I was able to get someone on the phone and get it fixed, but now I can't get anyone in chat or on the phone, and from this thread, sounds like that won't fkn do anything even if I did.

tonydi

ACE - Guru

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6.1K Messages

1分前

Moving this whole thread to the new Email forum.

@mojovi   Take a look at the forum post list, you'll find a few hundred posts on this same issue.  There is no fix, just workarounds.

New Member

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8 Messages

1分前

mojovi

No, this has not been resolved.  I have never gotten a return phone call or an email sent to my alternate email address with a way to reset my password.  It has been FOUR months.  This is what ATT will have you believe is "escalating" the issue.  

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