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Acollare's profile

New Member

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19 Messages

Wednesday, March 29th, 2023 11:01 PM

Locked out of bellsouth email

My email logged itself out on all devices and now wants to text a code to a cell phone to log back on. The cell phone it’s trying to text is my daughter’s (who was never part of the account to begin with, just a number on our former cell plan service with AT&T. In the past, verification texted to my cell phone. I have no idea why the system randomly switched it to hers today.). Now, I’m caught in an endless loop and can’t access my email because the code isn’t actually texting to her phone. I cleared the cache and it took me to the password prompt once. I logged back in and it worked until I tried to set email back up on my iPad. Now, it logged me back out of the computer and says my password is wrong (it’s not). When I try to reset, it says it’s texting a code again to my daughter’s phone. It doesn’t actually send the code so I’m stuck in an endless loop. We had AT&T for internet, phone, tv and cell service for over 20 years and customer support is saying there isn’t much they can do to get me into my email other than mailing a code to my old address where I don’t live and can’t retrieve the mail (since I’m no longer a paying customer they won’t give me tech support on the email they assured me I could keep as a functioning email- we dropped them because of all the issues we had with them). 

Community Support

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232.8K Messages

1 year ago

Hi there, @Acollare! We understand the importance of being able to access your email, and we want to help check on any login options that may be available for your account. 

 

So that we can dig a little deeper into any login options you may have, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you!

 

Lacey, AT&T Community Specialist 

New Member

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19 Messages

1 year ago

This clearly wasn’t a solution and I’ve provided proof with a screenshot of mail received from AT&T that proves you have our new address yet your team refuses to send an authentication code to our new home address insisting you only have the old one. This is beyond ridiculous. 

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