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IneedHELPatFORUMS's profile

New Member


7 Messages

Thursday, July 14th, 2022 2:39 AM

Locked out again from Email, after one time of using password Care Code: 201.2

I logged in to email website using keychain password, and it IMMEDIATELY said I was locked out for attempting to log in too many times, and I HAVE to change my password!

1) I don't want to change my password nothing was wrong i logged in one time like usual, but it did not log me in, instead it blocked me.

2) I gave in and changed my password. I have mail on my phone, but now the exact same problem occurred again but on my laptop.  So I am locked out of all my email on my laptop for no reason.  I used the "new" password I was forced to use.  And no one is answering the phone at att for 35 minutes on hold!

3) trying to log in on my mobile phone, now it says Your sign-in info has expired or isn't valid anymore. Enter your password to sign in. Care Code:201.2

You know how many passwords I have for ATT!!!! Like 6 different log in ID's and passwords.  Which on do I need for this particular password request!

Community Support


232.8K Messages

2 years ago

We're here to help address your email login concerns, @IneedHELPatFORUMS.


We've found out that the main reason so many of our email users are getting locked out of their emails is due to bad actors trying to breach our customer's email accounts. We don't have a time frame for when this will be resolved, but rest assured we're looking into this and blocking the IP addresses of the bad actors who are making these login attempts.


For the time being, the workaround we have in place is to reset your password and clear your browser's cache and cookies to remove any stored password information. We understand that this can be inconvenient, and we appreciate your patience with us as we work to eliminate these lockouts from happening.


Furthermore, to ensure you don't get locked out before being signed in on all of your devices, we recommend clearing out the email login credentials on all of your applications and devices before resetting your password, and then setting everything up with your new credentials all at once.


If you need help with anything else, let us know. Thank you for visiting the AT&T Community Forums.


Jarod, AT&T Community Specialist

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