New Member
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1 Message
l cannot access one of my email sub-accounts. ATT says "Hmm… we can’t reset your password We don’t have the account details needed..."
My email sub-account is listed as enabled, but I cannot edit the password. I also cannot add it as a linked account. Can I get direct message help to share details?
ATTHelp
Community Support
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221.5K Messages
4 months ago
Let's get you into your email, @truckind!
Since you weren't able to reset it on your own, we'll need to speak privately to manually reset it. Please check your direct message inbox in the top right corner of the screen. We'll be messaging you there shortly.
Raiden, AT&T Community Specialist
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