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andrecoyote's profile

1 Message

Saturday, May 11th, 2024 8:07 AM

Issues signing in to my old pacbell.net email

I am reaching out to request assistance with accessing my Pacbell.net email account, which has encountered issues following the transition to AT&T's domain. I attempted to reset my password through the standard procedure but encountered a roadblock during the process. When prompted for additional information, I provided my username and last name. However, I am unable to answer any security questions as my email does not register as an account within AT&T.

Given this situation, I need help resolving this matter promptly. I am unable to access my email account, and any assistance to regain access or migrate it smoothly to the AT&T domain would be greatly appreciated.

Community Support

 • 

232.8K Messages

1 month ago

Thanks for reaching us @andrecoyote.

We understand the importance of having access to your email. Let's get the help you need.

We recommend that you fill out the online webform with details about your email account and recent mailbox activity. Once submitted, AT&T will attempt to match the information provided against AT&T internal records to validate the email account.

If the account is deemed valid, an AT&T customer care agent will contact you to assist in regaining access to your email account.

Note: This has no estimated time of resolution.

Please feel free to reach out to us for further assistance.

Thank you.
David, AT&T Community Specialist.

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