Need to update email settings?
Coletonj17's profile

New Member

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2 Messages

Saturday, September 17th, 2022 4:27 PM

Issues Getting into Email

I believe my email was hacked.  This email is my old account I use for spammy accounts.  But when trying to sign back in, my password failed, and when I tried to send a recovery link, the only option given to me was to send it to a random email I do not recognize at all.  I tried calling support, but they said that without an AT&T account number, I couldn't do much.  I haven't used AT&T internet in over a decade.  Is there any way for me to get my email back?

New Member

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2 Messages

2 years ago

If it makes a difference, its an SBC Global email.

Community Support

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231.3K Messages

2 years ago

We understand the importance of having access to your email and want to help check on any recovery options you may have, @Coletonj17!

 

So that we can take a closer look at your options, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly.

 

In the meantime, check out our article on updating your contact email. Updating this info can be helpful in the event that you need to reset your password in the future.

 

We look forward to speaking with you!

 

Lacey, AT&T Community Specialist 

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