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eileenone's profile

Contributor

 • 

2 Messages

Tue, Aug 16, 2022 7:56 AM

Internet Service

Every time I go on to my AT&T Yahoo account this is what I see constantly:

Sign in

to access AT&T Mail and Currently.com

This is what I see “every” time that I go to log into my email:

Check your entry and try again. Keep in mind, that you’ll have to reset your password after too many unsuccessful sign-in attempts.

CARE CODE: 201 [LU100]

So, I play the game. I give them my email address. They then want my last name. I give them my last name. Then I am directed to a screen that says: What is your favorite pastime: I respond with [EDITED]. I am then asked Where did you and your husband meet? I respond with [EDITED]. I am then told to pick out a new password. I give them the very same password that I’ve been using for years. I NEVER CHANGE IT. They love it....they say, “Success” you can now log on to your AT&T account.

In about 2 or three days we play that same game all over again. I again give them the very same password that they would not accept and they are tickled pink. This has been going on now for over a year. Nobody seems to be able to fix it. I don’t want to play this game anymore. I’m done....put a fork into me....I’m done!!!!!

BTW: to get an address to mail an actual letter to AT&T was no small feat. I was turned around four ways to Sunday just looking for an address. You guys are clever. I could have found out what happened to Jimmy Hoffa before I “finally” got any address for AT&T.

Eileen [EDITED]

[EDITED]

Rocklin, CA 95765

Email: [email scrubbed]

[EDITED] landline or [EDITED] cell phone

[EDITED per Community Guidelines - removed personal information]

ATTHelp

Community Support

 • 

200.6K Messages

2 m مضت

We understand how important it is to have access to your emails. Let's fix this in the meantime, @eileenone.

 

Thanks for bringing this to our attention, we are aware of this, and we are working to provide a resolution.

 

Your account has been temporarily locked due to several unsuccessful sign-in attempts. We recommend you update your email security questions and answers. This may help you gain access to resetting your email password.

 

Follow the steps to update security questions and answers:

  • Go to Profile and then Sign-in info.
  • In the Online security questions section, select Change security questions.
  • Complete and save your security questions and answers.

After updating your security questions, you'll need to wait a full 24 hours before resetting your password. Attempting to sign-in before the full 24 hours will reset the 24-hour timer.

 

Below are the steps you will take to reset password:

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

Please reach back out with an update! Thank you for contacting the AT&T Community Forums.

 

Olajide, AT&T Community Specialist 

tonydi

ACE - Guru

 • 

7.5K Messages

2 m مضت

I'm moving this entire post to the Email forum where it will have plenty of company.

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