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reginargallagher's profile

New Member

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2 Messages

Sunday, September 4th, 2022 12:57 AM

Incorrect Password Error received on first entry of correct password on email

It appears AT&T put some kind of security flag on my account and it seems about every 2-4 months, I get the "entered wrong password too many times" on the FIRST TRY of the CORRECT PASSWORD.  If AT&T wants its email users to change their password on a regular basis, how about every 90 days?  And a message that says "time to change password!"  Or better yet, use a series of mosaics to accomplish 2 factor authentication.  I have 4 + places I use my AT&T account information to log on for their services from both domestic and international.   There is NO PATTERN to this, and it's insulting to tell a long time customer that they have entered the wrong password multiple times when it is the first try AND I am using the "Show Me" feature to make sure.

Community Support

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232.1K Messages

2 years ago

We understand your frustration regarding your ability to login, and we want to help clarify this for you, @reginargallagher.


Are you getting any type of error message when trying to login? If this error is the 205 error code, then we have some information regarding it for you.

 

The 205 error code is due to bad actors who are trying to access AT&T email accounts. We're aware that this is happening to quite a few people, and we're currently working on a resolution. You can get more information about why this is happening and what we're doing to fix it in our article that discusses the dreaded 205 error code.

 

Let us know if you're able to get logged into your email. If not, we can invite you to a Direct Message to assist you with getting logged back in.

 

Donovan, AT&T Community Specialist

New Member

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2 Messages

2 years ago

Yes, that is the error I am getting (205.2 [LU003]).  The only place it is affecting me is when I try to access my email or my att.com account for billing management, from a web browser.  None of my other access points - phone, tablet, smart TV - are affected.

Asking me 2 DAYS LATER to AGAIN change my password is INSANE.  Figure it out and fix the customer experience, or clear house in your Cybersecurity Department.  If global banks can figure this out so I don't have to change my password every 2 days, so can you.

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