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mstrick525's profile

Contributor

 • 

4 Messages

Wednesday, November 29th, 2023 3:35 PM

I can't log in to my email

Hi--

I can't log in to my email on my computer.  I can get it on my phone and I-pad, but I keep getting this message when I try logging in on my computer:

Something's gone wrong

We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later.
If you were using an app, close this page. Otherwise, start over.
My internet connection is fine and I have tried different browsers and a different computer.  I have cleared my cache and cookies and still no luck.

Accepted Solution

Official Solution

Community Support

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229.5K Messages

3 months ago

Hi @mstrick525,

Thanks for reaching us.

We understand your concern with regard to your email. We'll gladly help you sign in to your email on your computer.

Appreciate that you've tried few troubleshooting steps to resolve this.

Just to clarify, are you logging into our Currently website?

Moreover, we recommend that you try creating a secure mail key for your account. This will allow you to sign in to your email without having to use your password each time, which will help you avoid this kind of sign-in error.

Let us know if this helps!

David, AT&T Community Forums Specialist

Contributor

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4 Messages

3 months ago

That worked!  Thank you!

Community Support

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229.5K Messages

3 months ago

Hello@mstrick525, thanks for reaching out to us again.

 

We are glad that your issue has been resolved. Thanks for letting us know.

 

Please feel free to write back to us, if you need any further assistance in the future.

 

Fiona Q - AT&T Community Specialist.

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