I can not access my att.net email

We don't want you to go, maddie1009! Please allow us the chance to check on any login options that may be available for you. 

So that we can dig a little deeper into any password reset options you may have, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you.

Lacey, AT&T Community Specialist 

I am having the same issue trying to reset my 94 yr old father's email.  I never set up security questions for his account but it won't let me past this screen to request a temporary code.  HELP!!!!  He has been without email for 1.5 months.  We are beyond frustrated to say the least.

Let's get your father's email reset, @sheilakz! 

In order to proceed, we'll need to speak privately. Please check your direct message inbox in the top right corner of the page. We'll be messaging you there shortly.

Raiden, AT&T Community Specailist 

Ugh...where is the DM inbox link?  

If you've never been sent a DM here before, you won't see the icon until they send one.  Then it will look like the pic below with a red strobe dot at the top of the forum page. Note that you must be logged into the forum or you won't see it.

Have either of y’all gotten any help? Having the same issue 😭

I need this help with the same thing. An old sbcglobal.net account that I can no longer access. WHen I try to reset my password it asks me for security questions.  I answer with the correct responses, but I get a "hmmmmm.... that didn't work" message.

Is there a phone number to call for help with this?

Hey @Kingro1, we know just how important it is to stay connected to your email mailbox, and we are more than happy to walk through some options that may be available for you. 

So that we can take a closer look at this with you, we will need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly.

We look forward to connecting with you.

Tanatswa, AT&T Community Specialist

I'm waiting in the direct message room and nobody is responding.