Need to update email settings?
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Community Support

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6.7K Messages

Tue, Sep 27, 2016 3:50 PM

How to Reset your Email Password using myAT&T

 

You are here because you can't sign in to your email or you forgot one of your many passwords. Resetting your password is one of the fastest solutions. Let's get started!

How To Change Your Password

Go to www.att.com or use the myAT&T app:

  1. Login to the myAT&T app, scroll, and select "My plans & features"

  2. Hit the "plus" button next to your service and select "Manage my network & email"

  3. Select "Change Email Password" 

Note: If you are still unable to log in after resetting your password, wait 12 hours for the system to update and try again.

Security Questions Help & Free Accounts

If you recently attempted to reset your password, you can use your account at www.att.com to reset it. Please note:

  • The email must be tied to an active account for a password reset to work
  • Free emails do not have the option to reset via an att.com unless there is an account tied to it

Free Email 

A free email is a standalone email account that once was tied to an AT&T account. Once that account is canceled, AT&T no longer has the ability to reset your password. In order to reset your password, you must use your security questions to reset it

If you do not remember your security questions/ answers. AT&T WILL NOT reset your account. This is done to protect personal information since we cannot validate the email address. It is like giving away the keys to your car without verifying it is belongs to you.  AT&T currently has no workaround for these types of issues and is unable to assist.

 

Email Tips & Troubleshooting Solutions 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

2 Attachments

Contributor

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1 Message

4年前

my att email

Contributor

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1 Message

4年前

 What is the solution to this problem?   I cannot get signed in. 

Tutor

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4 Messages

4年前

Can not log in to my sbcglobal.net email.  Got logged out somehow and now when I try to log in it takes me to the reset my password site.  Never lets me log in even after changing the password.  I have alot of things tied to that account that I can't lose.  What can I do?

Contributor

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1 Message

4年前

I have experienced a very frustrating issue with bellsouth.net (ATT.net) email logon. Years go by and I never touch my account settings; recently twice in the previous two months I received the following message:


Task 'xxxxxx@bellsouth.net - Sending' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings.

 

There is clearly an issue and the only resolution should not be resetting your email password!

 

Contributor

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1 Message

4年前

cannot reach Prodigy e-mail account …

Contributor

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3 Messages

4年前

I need to cancel service at 1120 Wolftrail apt 293 because I move out of town and I'm not return to that address nomore so can I get the internet disconnect 

Contributor

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2 Messages

4年前

I was told the password was changed but I did not change it.  So I go in and say I forgot my password.  It takes me to a screen that says "hold on. We are almost there ".  But it stays there forever and nothing happens.  I just want to change the password and retrieve my mail.

Contributor

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1 Message

4年前

My e mail address of

keeps telling me my password was changed. I have had the same password for 10 years and about to delete and just use my g mail account

Contributor

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1 Message

4年前

i don't want to reset my password--i just want to get in to the internet

Contributor

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2 Messages

4年前

me too

this service is awful.  I'm looking into verizon

Contributor

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1 Message

3年前

Temporary  Protection Lock        How does one reset password?

to unlock it 

Reset password

(FL001)

 

Contributor

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1 Message

3年前

My wife is unable to log into her email  - an error message FL001 is received.  When we try to change/reset the password - one or more of the answers to the security questions are incorrect.  Help!! I created her account as a sub account to my account  many years ago ( which is working like it should )and for some reason I can not change her password .  We have been trying fix this temporary lock out for over a week

 

 

Contributor

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2 Messages

3年前

How do i reset my email password  I have no email. on any device [edited for privacy – please do not post personal information]

Contributor

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2 Messages

3年前

I have no email on all devices ,how do i Change pass word

Contributor

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1 Message

3年前

I keep getting my email hacked.  Please help me reset my password

 

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